Travel Consultant, After Hours

World Travel Inc.; Oregon; Hybrid; USD 42,000 - 54,000; Full time

Job summary

World Travel Inc. is seeking a virtual, full-time travel counselor skilled in Sabre Graphical and Classical to serve corporate travelers after hours.

Responsibilities include arranging complex domestic and international travel, advising on passport, visa and inoculation requirements, and applying client travel policies while fostering strong client relationships. Hours include nights, weekends and holidays.

Qualifications

• Proven ability to provide high-quality customer service in travel.
• Strong communication and problem-solving skills.
• Ability to work nights, weekends and holidays as required.

Responsibilities

• Arrange complex domestic and international travel for corporate clients.
• Advise travelers on passport, visa, and inoculation requirements.
• Apply client travel policy and authorization procedures accurately.
• Maintain client relationships while representing World Travel, Inc.
• Counsel travelers on safety, regulations, and savings opportunities.
• Manage workload efficiently during assigned night shifts.
• Maintain professionalism with clients, travelers and colleagues.

Skills

Customer service mindset

Communication

Team collaboration

Tools

Sabre Graphical

Sabre Classical

International bookings

Job description

FULL TIME OVERNIGHTS OPPORTUNITY AVAILABLE!!

Are you interested in becoming an employee-owner in your next job opportunity? World Travel, Inc. is 100% owned by our employees. Being part of an employee-owned company supports local communities, retains jobs, and ensures World Travel’s legacy for future decades, including our commitment to providing world-class service to our clients. By demonstrating the following values, we nurture a culture of integrity and trust: We care, We are honest, We are curious, We are knowledgeable, We are innovative, We are fun, We do the right thing. Ask about our shift differential.

Hours Available 12:00 AM - 8:30 AM Eastern Standard Time Sunday-Thursday

Team Membership:Operations

Location: Virtual

Job Status: Non-Exempt

Supervisory Responsibilities: None

Job Summary

This position is for a virtual, full time travel counselor (agent) who is proficient in Sabre Graphical/Classical and International. An After Hours travel counselor is responsible for, among other things, engaging in consultative conversations with client’s travelers with the purpose of making accurate travel reservations and meeting client’s travel program needs, and maintaining and fostering a relationship between World Travel, Inc. and its client. Position hours are varied and include: nights, weekends and holidays.

Essential Functions:

• Arranging complex domestic and international travel for corporate client(s), including air, car rental, hotel, other ground transportation, transfers, etc.
• Advising travelers of international travel requirements and concerns (passport, visa, inoculations, etc.)
• Consistently demonstrating thorough understanding of client travel policy, guidelines, authorization requirements, procedures, etc.
• Fostering a strong, productive relationship with the client while maintaining a clear understanding that the client is the client and not the employer
• Fostering a strong, productive relationship with relevant travel behalf
• Counseling client and travelers on traveler safety considerations, government travel regulations, preferred supplier support, savings opportunities, and logistical routings and options
• Research and resolve en-route traveler service concerns as soon as possible
• Providing excellent customer service at all times
• Utilizing time management skills to efficiently organize and process workload during designated shift times
• Projecting a mature and professional demeanor when interacting with client, its employees, and colleagues.

Competency and Position Requirements

• Participate fully as a team member to assist as needed in completing all functions relating to servicing customers
• Research and provide solutions to travel-related problems clients experience
• Keep fully informed about all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately apply this information when making travel arrangements
• Follow World Travel, Inc. procedures, guidelines, and standards in areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, utilization of management information systems, productivity, attendance, and accuracy of work
• Must be able to work under pressure
• During emergency situations and/or poor weather conditions, ensure coverage of client needs
• Keep informed on all US Federal travel regulations and requirements pertaining to US government contractors, including FAR and Fly America
• Maintain a high level of competency in operating the global distribution system (GDS)
• Attend staff and training meetings (virtual or in-person) for ongoing updates in the travel industry, office procedures and company updates.
• Ensures optimal customer service through effective use of World Travel, Inc. phone
• Keep immediate supervisor promptly and fully informed of all potential problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Maintain a favorable working relationship with company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner
• Must work well independently
• Exercise good judgment

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.