Travel Consultant

Pateltravel; United States; Remote; USD 21,000 - 34,000; Full time

Job summary

Pateltravel seeks an experienced India-based travel consultant to handle bookings end-to-end from quote to changes and cancellations. This full-desk, remote contractor role operates during UK hours, using Sabre and other GDS platforms to service international customers.

You will manage bookings, ticketing, and customer communications via WhatsApp, email, and phone, while coordinating with suppliers and maintaining CRM records.

Qualifications

• Minimum 2–3 years' hands-on experience with Sabre or similar GDS.
• Live booking experience required, not just training certification.
• Familiarity with at least one other GDS is a plus.
• Fluent written and spoken English.
• Based in India and able to work UK business hours (9am–6pm GMT/BST).
• Strong knowledge of fare rules and multi-city itineraries.

Responsibilities

• Search, quote, and book flights using Sabre GDS.
• Handle ticketing, reissues, refunds, and cancellations.
• Manage PNRs, fare rules, and ADMs/ACMs.
• Respond to inquiries via phone, WhatsApp, and email.
• Coordinate with airlines, hotels, and DMCs for special requests.
• Maintain accurate CRM records and booking history.
• Monitor fare changes and schedule updates proactively.

Skills

Sabre GDS

Other GDS familiarity

Tools

CRM software

Job description

We're looking for an experienced, India-based travel consultant to join us full-time as a remote contractor, handling bookings and customer support directly on Sabre and other GDS platforms. This is a full desk role: you'll own bookings end-to-end, from initial quote to changes, and cancellations, working UK hours.

Responsibilities

• Search, quote, and book flights (single, multi-city, and complex itineraries) using Sabre GDS
• Handle ticketing, reissues, refunds, and cancellations
• Manage PNRs, fare rules, and ADMs/ACMs
• Respond to customer queries via phone, WhatsApp, and email with a high-touch, consultative approach
• Coordinate with suppliers (airlines, hotels, DMCs) on special requests wheelchair assistance, group seating, visa documentation
• Keep booking records and CRM entries accurate and up to date
• Flag fare changes, schedule changes, and urgent issues proactively

Requirements

• Minimum 2–3 years' hands-on experience with Sabre or similar GDS (live booking experience required, not just training certification)
• Working familiarity with at least one other GDS (Amadeus, Galileo/Travelport/Sabre) is a plus
• Strong understanding of fare rules, multi-city ticketing, and international routing
• Excellent spoken and written English
• Reliable internet connection and ability to work UK business hours (approx. 9am–6pm / 2pm to 11pm GMT/BST)
• Based in India, with prior experience serving UK or international customers preferred
• Comfortable using WhatsApp Business, email, and CRM tools for customer communication

Nice to have

• Experience with Indian domestic sectors and India-specific routings (Char Dham Yatra, Kumbh Mela, wedding logistics)
• Experience with holiday package quoting, not just flights

Hours & Compensation

• Full-time, 30–40 hours/week, ongoing contract
• Hourly rate — open to discussing based on experience (please state your expected rate when applying) UK business hours required (some flexibility around exact start/end time)

IMPORTANT

Do not apply if you do not have prior experiance selling travel tickets and do not have a very good understanding of English written and spoken.