Travel Concierge & Reservations Specialist

AdventureTravelNews; Northern (KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking Travel Consultants who serve as ambassadors of Bass Pro - Hospitality, specializing in promotions, room categories and property details to upsell guests and optimize revenue.

You will handle reservation inquiries by phone and email, maintain knowledge of packages, rates and booking procedures, and deliver outstanding guest service while meeting sales targets.

Qualifications

• Minimum high school diploma or equivalent.
• Typing speed of 45 wpm.
• Minimum one to three months related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Provide outstanding, personalized guest service on calls within three rings.
• Communicate with the guests professionally by phone.
• Upsell by knowledge of services, packages, and activities.
• Process reservations, changes and cancellations via switchboard or email.
• Remain aware of resort package plans and updates.
• Handle daily correspondence and outbound calls promptly.
• Maintain knowledge of room types, rates, packages, and booking procedures.
• Work to maximize occupancy and revenue within guidelines.
• Perform other duties as required.

Skills

Customer service

Upselling

Booking systems

Phone etiquette

Time management

Attention to detail

Education

High School Diploma

Tools

Booking software

Job description

Bass Pro Shops is seeking Travel Consultants who serve as ambassadors of Bass Pro - Hospitality, specializing in promotions, room categories and property details to upsell guests and optimize revenue.

You will handle reservation inquiries by phone and email, maintain knowledge of packages, rates and booking procedures, and deliver outstanding guest service while meeting sales targets.