Travel Concierge: Customer Support Pro

Hjbtravels; Alpharetta (GA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Job summary

Hjbtravels is seeking a Customer Service Representative to support clients in the travel industry. You will respond to inquiries, assist with travel planning and reservations, and ensure a positive booking experience from start to finish.

The ideal candidate has strong communication, enjoys helping others, and is eager to learn the travel business. Training and flexible work options (part or full time) are available in a collaborative team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience preferred (not required).
• Ability to work independently and manage time effectively.
• Familiarity with computers, email, and online booking systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Skills

Strong communication

Customer service

Time management

Independent work

Detail-oriented

Job description

Hjbtravels is seeking a Customer Service Representative to support clients in the travel industry. You will respond to inquiries, assist with travel planning and reservations, and ensure a positive booking experience from start to finish.

The ideal candidate has strong communication, enjoys helping others, and is eager to learn the travel business. Training and flexible work options (part or full time) are available in a collaborative team environment.