Lead Claims Advocate

001 Brown & Brown, Inc; United States; Remote; USD 84,000 - 157,000; Full time

Benefits offered by this job

Health benefits

401k & ESPP

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Job summary

Brown & Brown, Inc in the United States seeks a Lead Claims Advocate to join the Executive Risk team. You will act as a strategic claims advisor for complex D&O, EPL, Fiduciary, Crime, E&O, and Cyber exposures, guiding coverage interpretation and claim strategy.

The role requires 5-10 years of specialty claims handling, strong client relationships, and collaboration with brokers, underwriters, and defense counsel to achieve favorable outcomes.

Qualifications

• Bachelor's degree required; insurance certification preferred (e.g., CPCU, AIC).
• JD preferred. 5-10 years of specialty claims handling experience.
• Strong coverage interpretation and litigation management skills.

Responsibilities

• Lead the handling of complex and high-severity claims involving D&O, EPL, Fiduciary, Crime, E&O, Cyber.
• Review claim notices, demand letters, subpoenas, regulatory investigations, and lawsuits to identify coverage.
• Develop and execute claim strategies to maximize policyholder recovery.
• Coordinate and manage communications among clients, insurers, defense counsel, and brokers.
• Monitor insurer investigations, coverage positions, and claim handling activities for timely resolution.
• Negotiate coverage, defense cost advancements, settlements, and allocations with insurers.
• Provide technical coverage analysis and guidance on liability, professional liability, and cyber policies.
• Support policy placement teams by identifying claim trends and recommending enhancements to policy language.

Skills

Coverage interpretation

Litigation management

Client relations

Analytical skills

Communication skills

D&O/EPL/Cyber knowledge

Education

Bachelor's degree

CPCU/AIC

JD preferred

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Lead Claims Advocate to join our growing team!

The Lead Claims Advocate, Executive Risk Claims serves as a strategic claims advisor and advocate for clients with complex management and professional liability exposures. This position is responsible for managing and advocating claims involving Directors & Officers Liability (D&O), Employment Practices Liability (EPL), Fiduciary Liability, Crime/Fidelity, Cyber Liability, Professional Liability (E&O), Kidnap & Ransom, and other executive risk-related products. The role requires a deep understanding of policy interpretation, coverage analysis, claims strategy, insurer negotiations, and litigation management. The Senior Claims Advocate acts as a trusted advisor to clients, providing guidance throughout the claim lifecycle while collaborating closely with brokers, underwriters, insurers, defense counsel, and other stakeholders to achieve optimal claim outcomes.

How You Will Contribute:

Lead the handling of complex and high-severity claims involving: Directors & Officers (D&O) Liability; Employment Practices Liability (EPL); Fiduciary Liability; Crime/Fidelity; Professional Liability / Errors & Omissions (E&O); Cyber.

Review claim notices, demand letters, subpoenas, regulatory investigations, and lawsuits to identify potential insurance coverage.

Report new matters under all applicable policies and assist clients with preservation of insurance rights.

Develop and execute claim strategies designed to maximize policyholder recovery.

Coordinate and manage communications among clients, insurers, defense counsel, coverage counsel, forensic firms, and other claim stakeholders.

Monitor insurer investigations, coverage positions, and claim handling activities to ensure timely and fair claim resolution.

Negotiate coverage of disputes, defense cost advancements, settlements, and allocation issues with insurers.

Analyze policy language, endorsements, exclusions, and program structures to identify coverage opportunities and potential gaps.

Provide technical coverage analysis and guidance regarding management of liability, professional liability, and cyber insurance policies.

Support policy placement teams by identifying claim trends and recommending enhancements to policy language and program structure.

Serve as primary claims of contact for assigned clients and broker teams.

Build and maintain trusted relationships with risk managers, general counsel, executives, finance leaders, and other client stakeholders.

Conduct claim reviews, stewardship meetings, and claim trend analyses for clients.

Provide proactive updates regarding claim developments, emerging exposures, and market trends.

Support new business opportunities by participating in client presentations, RFP responses, and prospect meetings.

Skills & Experience to be Successful:

• Bachelor's degree required; insurance certification preferred (e.g., CPCU, AIC). JD preferred. 5-10 years of specialty claims handling experience. Strong coverage interpretation and litigation management skills. Strong knowledge of D&O, EPL, Fiduciary, Crime, E&O and Cyber insurance products. Strong client-facing and relationship management abilities. Excellent analytical and communication skills.

Pay Range $84,000 - $157,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.