Remote Travel Claims Support Specialist

Battleface Inc.; Columbus (OH); Remote; USD 42,000 - 63,000; Full time

Job summary

battleface is seeking a Claims Customer Service Specialist to help travelers navigate insurance claims. This remote-first role supports a global team, with North American hours.

You will handle inquiries, explain benefits, guide claim submissions, and coordinate with Claims, Medical, and Assistance teams to deliver a seamless experience.

Ideal candidates have 2+ years in travel insurance claims customer service, strong communication, and a customer-first mindset.

Qualifications

• Minimum 2 years experience in travel insurance claims customer service or claims administration.
• Strong understanding of travel insurance benefits, policy terminology, and claims processes.
• Experience handling customer calls related to claims status, coverage questions, and claims submissions.
• Ability to explain insurance coverage and claims procedures in clear, simple language.
• Excellent written and verbal English communication skills.
• Patience, empathy and a customer-first mindset.
• Strong organizational skills and attention to detail.
• Able to work independently in a remote environment with a global team.
• Based in North America with availability to work North American hours.
• Experience with US or Canadian travel insurance products is a plus.
• Additional language skills, particularly Spanish or French, are an advantage.

Responsibilities

• Handle inbound and outbound customer calls, emails, and inquiries related to travel insurance claims.
• Provide timely and accurate updates on claim status, processing timelines, outstanding documentation, and next steps.
• Help customers understand their travel insurance benefits, coverage limits, exclusions, and deductibles.
• Guide travelers through the claims submission process, including required documentation and how to file a claim.
• Answer questions about common travel insurance benefits, including: Trip Cancellation, Trip Interruption, Trip Delay, Emergency Medical Expenses, Baggage Loss, and other benefits.
• Review claim records and coordinate with Claims Adjusters to provide accurate information and resolve inquiries.
• Assist customers with questions about claim decisions, reimbursements, and payment status.
• Follow up on outstanding inquiries and ensure timely responses.
• Identify and elevate complex claims questions, complaints, and urgent matters to appropriate teams.
• Document customer interactions, actions taken, and next steps in our claims management systems.
• Collaborate with global Claims, Medical, and Assistance teams for a seamless customer experience.
• Identify opportunities to improve claims processes and customer communications.

Skills

Travel insurance

Claims processing

Customer service

English communication

Remote teamwork

Empathy

Tools

Claims management systems

Customer service platforms

Job description

battleface is seeking a Claims Customer Service Specialist to help travelers navigate insurance claims. This remote-first role supports a global team, with North American hours.

You will handle inquiries, explain benefits, guide claim submissions, and coordinate with Claims, Medical, and Assistance teams to deliver a seamless experience.

Ideal candidates have 2+ years in travel insurance claims customer service, strong communication, and a customer-first mindset.