Remote Claims Specialist - Travel Insurance Support

Battleface Inc.; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Battleface Inc. is seeking a Claims Customer Service Specialist to help travelers navigate insurance benefits and the claims process. You will handle inquiries, provide status updates, and guide customers through document submission.

The role emphasizes empathy, accuracy, and clear communication while working remotely within a global team. Ideal candidates bring 2+ years in travel insurance claims customer service, strong knowledge of benefits and procedures, and comfort with claims systems and

Qualifications

• Minimum 2 years of experience in travel insurance, insurance claims customer service, or claims administration.
• Strong understanding of travel insurance benefits, policy terminology, and claims processes.
• Experience handling customer calls related to claims status, coverage questions, and claims submissions.
• Ability to explain insurance coverage and claims procedures in clear, simple language.
• Excellent written and verbal English communication skills.
• A genuine love of helping people, with patience, empathy, and a customer-first mindset.
• Strong organizational skills, attention to detail, and the ability to manage multiple inquiries.
• Confidence handling difficult conversations and resolving customer concerns professionally.
• Comfortable working with claims management systems, customer service platforms, and new technologies.
• Ability to work independently in a remote environment while collaborating with a global team.

Responsibilities

• Handle inbound and outbound customer calls, emails, and inquiries related to travel insurance claims.
• Provide timely and accurate updates on claim status, processing timelines, outstanding documentation, and next steps.
• Help customers understand their travel insurance benefits, coverage limits, exclusions, and deductibles.
• Guide travelers through the claims submission process, including required documentation and how to file a claim.
• Answer questions about common travel insurance benefits, including Trip Cancellation and Trip Interruption, Trip Delay and Missed Connection, Emergency Medical Expenses, Baggage Loss and Delay, and other travel-related benefits.
• Review claim records and coordinate with Claims Adjusters to provide accurate information and resolve customer inquiries.
• Assist customers with questions about claim decisions, reimbursements, and payment status.
• Follow up on outstanding inquiries and help ensure customers receive timely responses.
• Identify and escalated complex claims questions, complaints, and urgent matters to the appropriate teams.
• Clearly document customer interactions, actions taken, and next steps in our claims management systems.
• Collaborate with our global Claims, Medical, and Assistance teams to deliver a seamless customer experience.
• Help identify opportunities to improve our claims processes, customer communications, and overall service experience.

Skills

Travel insurance knowledge

Customer service orientation

Clear communication

Empathy

Remote collaboration

Tools

Claims management systems

CRM platforms

Job description

Battleface Inc. is seeking a Claims Customer Service Specialist to help travelers navigate insurance benefits and the claims process. You will handle inquiries, provide status updates, and guide customers through document submission.

The role emphasizes empathy, accuracy, and clear communication while working remotely within a global team. Ideal candidates bring 2+ years in travel insurance claims customer service, strong knowledge of benefits and procedures, and comfort with claims systems and