The Travel & Expense (T&E) Supervisor is responsible for overseeing and enhancing the organization’s global travel and expense operations. This role serves as the primary expert on T&E policies, systems, and controls, ensuring compliance with internal guidelines, regulatory requirements, and industry best practices. The Supervisor partners closely with Finance, Procurement, FP&A, and external vendors to drive process efficiencies, strengthen reporting, and support a positive employee experience.
Key Responsibilities
Travel & Expense Program Management
- Lead the day‑to‑day oversight of the Travel & Expense function, serving as the subject matter expert for policies, procedures, and systems
- Manage relationships with corporate card providers, travel platforms, and expense management vendors
- Partner with Procurement to support vendor contracts and ensure alignment with company guidelines
- Collaborate with service providers to resolve issues, identify gaps, and implement process improvements
- Perform regular vendor performance evaluations to ensure service quality and compliance
- Review and approve expense reports while enforcing corporate travel and expense policies
- Support internal and external audit requests, including SOX and third‑party audits
- Develop and deliver operational and performance reporting for FP&A and senior leadership
- Provide financial oversight of travel and expense spending through strategic analysis and system‑based reporting
- Track and monitor key performance indicators to measure efficiency and compliance
- Analyze spending trends, exceptions, and policy adherence to recommend corrective actions
- Partner with internal teams to support broader financial reporting needs
- Maintain and update the Business Expense Policy, ensuring clarity and accessibility
- Oversee internal information pages related to T&E for accuracy, compliance, and timely updates
Training & Communication
- Design and maintain training programs for travel and expense processes and policies
- Lead employee training sessions, addressing policy interpretation and expense report issues
- Stay current on industry trends, best practices, and new technologies through conferences and workshops
- Update training materials and reference documentation as processes evolve
- Communicate policy updates, system changes, and training initiatives to internal stakeholders
- Provide oversight and direction to the T&E Lead, ensuring consistent execution of processes
- Evaluate existing procedures and recommend enhancements to improve efficiency and controls
- Ensure timely processing, reporting accuracy, and audit readiness within Concur
- Deliver required reporting and insights to internal and external stakeholders
Audit & Compliance Oversight
- Maintain a strong internal control environment and ensure compliance with SOX requirements
- Monitor out‑of‑pocket expenses and enforce corporate credit card usage policies
- Perform detailed analysis of expense system data to identify exceptions and policy violations
- Manage audit requests from Internal Audit and external audit firms
- Review expense reports and provide approvals or rejections in accordance with policy