Travel Agent & Retail Associate — Grow in Travel Sales

aaamidatlantic; Midlothian (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Training & growth

IATAN travel cards

Paid educational trips

No Sundays

Convenient hours

Job summary

AAA Club Alliance in Virginia is seeking sales-driven Retail Travel Agents to craft unforgettable domestic and international itineraries and build lasting client relationships. You will leverage AAA benefits and a strong travel network to guide customers from booking to payment, while staying compliant with industry regulations.

The role offers structured training, career growth toward Senior Retail Travel Agent, company-sponsored IATAN travel perks, and a schedule featuring no Sundays.

Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience: At least 1 year of retail experience required.
• Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
• Satisfactory Background: Pre-employment and post-employment screenings including criminal, drug, and state/vendor screenings; ability to obtain Membership license as required.

Responsibilities

• Craft unforgettable travel experiences across cruises, land tours, flights, hotels and more.
• Use personal travel experiences to inspire clients and guide decisions.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Assist clients with AAA benefits and exclusive perks, including the travel card.
• Process bookings and payments while ensuring compliance with industry policies.
• Attend training sessions and familiarization trips to stay current in the field.
• Support sales goals and participate in promotional events and education opportunities.
• Respond to client questions and resolve concerns under supervision as needed.

Skills

Customer service

Communication

Organizational skills

Travel booking systems

Web-based applications

Education

High school diploma or equivalent

Associate’s degree or travel school graduate preferred

Tools

Travel booking systems

Web-based applications

Job description

AAA Club Alliance in Virginia is seeking sales-driven Retail Travel Agents to craft unforgettable domestic and international itineraries and build lasting client relationships. You will leverage AAA benefits and a strong travel network to guide customers from booking to payment, while staying compliant with industry regulations.

The role offers structured training, career growth toward Senior Retail Travel Agent, company-sponsored IATAN travel perks, and a schedule featuring no Sundays.