Travel Sales Agent - Craft Dream Itineraries

AAA Club Alliance; Westminster (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

No Sundays

Training & growth

Paid educational trips

IATAN travel discounts

Paid Time Off 3+ weeks

401k with company match up to 7%

Free AAA Membership

Continual learning reimbursement up to

Job summary

AAA Club Alliance in Westminster, MD is seeking a Retail Travel Agent to craft memorable travel experiences and drive sales with domestic and international itineraries. You will draw on personal travel insights to guide clients and build lasting relationships while following AAA policies.

The role offers a structured training path, access to exclusive benefits, and opportunities for professional growth. A strong customer service mindset and travel knowledge are essential.

Qualifications

• Minimum 1 year of retail travel experience.
• Excellent communication and customer service skills.
• Proficiency with travel booking systems and web-based applications.
• Strong geography knowledge and organizational abilities.

Responsibilities

• Craft unforgettable domestic and international travel experiences—cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long‑term relationships, turning first‑time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documents while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA‑branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Skills

Communication skills

Customer service

Organizational skills

Travel booking systems

Geography knowledge

Education

High school diploma or equivalent

Associate’s degree or travel school preferred

CTA certification within 2 years

Tools

Travel booking software

ARC/DOT compliance knowledge

CRM systems

Job description

AAA Club Alliance in Westminster, MD is seeking a Retail Travel Agent to craft memorable travel experiences and drive sales with domestic and international itineraries. You will draw on personal travel insights to guide clients and build lasting relationships while following AAA policies.

The role offers a structured training path, access to exclusive benefits, and opportunities for professional growth. A strong customer service mindset and travel knowledge are essential.