Travel Agent, Associate Retail

aaamidatlantic; Midlothian (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Training & growth

IATAN travel cards

Paid educational trips

No Sundays

Convenient hours

Job summary

AAA Club Alliance in Virginia is seeking sales-driven Retail Travel Agents to craft unforgettable domestic and international itineraries and build lasting client relationships. You will leverage AAA benefits and a strong travel network to guide customers from booking to payment, while staying compliant with industry regulations.

The role offers structured training, career growth toward Senior Retail Travel Agent, company-sponsored IATAN travel perks, and a schedule featuring no Sundays.

Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience: At least 1 year of retail experience required.
• Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
• Satisfactory Background: Pre-employment and post-employment screenings including criminal, drug, and state/vendor screenings; ability to obtain Membership license as required.

Responsibilities

• Craft unforgettable travel experiences across cruises, land tours, flights, hotels and more.
• Use personal travel experiences to inspire clients and guide decisions.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Assist clients with AAA benefits and exclusive perks, including the travel card.
• Process bookings and payments while ensuring compliance with industry policies.
• Attend training sessions and familiarization trips to stay current in the field.
• Support sales goals and participate in promotional events and education opportunities.
• Respond to client questions and resolve concerns under supervision as needed.

Skills

Customer service

Communication

Organizational skills

Travel booking systems

Web-based applications

Education

High school diploma or equivalent

Associate’s degree or travel school graduate preferred

Tools

Travel booking systems

Web-based applications

Job description

Bring Your Sales Expertise to an Exciting Career in Travel!

Do you love exploring new places and sharing your experiences? At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you!

For over 100 years, we've been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world-class service, while you make our clients’ travel dreams come true.

What You’ll Do as an AAA Associate Retail Travel Agent

• Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Why AAA? Your Career, Your Adventure!

• Training & Growth: Whether you're new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.
• Exclusive Perks: Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid Educational Trips: Explore destinations firsthand and build your expertise.
• No Sundays: Enjoy a consistent schedule with Sundays off!
• Convenient Hours: Monday–Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM (37.5-hour work week).

Store Location: 13732 Hull Street Rd, Midlothian, VA 23112

Competitive Pay & Comprehensive Benefits

• Base Salary: The starting base compensation for this position is $16.37 to $21/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package: Medical, dental, vision, retirement plans, and more.

Minimum Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience:
• At least 1 year of retail experience required.
• Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

At AAA, we’re passionate about travel, exceptional service, and career growth. If you're ready to turn your love of adventure into a fulfilling career,

Job Category:

Sales

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.