Travel Advisor

AAA Washington; Bellevue (WA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance (medical, vision, etc

Paid Time Off

401(k) with Employer Match

Life, Disability insurance

Flexible Spending Accounts

Volunteer Time Off

On-Demand Pay

Travel and Membership Discounts

Paid training

Wellness program

Commuter benefit

Free parking

Job summary

AAA Washington in Bellevue, WA is seeking a Travel Advisor to prospect, sell, and provide comprehensive travel planning to members under guidance from trainers and sales leadership. This role supports sales goals and progression to Travel Advisor II.

The position requires working onsite at our headquarters in Factoria (Bellevue) five days a week until productivity targets are met, after which hybrid work may become an option. Strong customer service and travel knowledge are essential.

Qualifications

• High School degree or GED.
• 2+ years in customer service or sales role.
• Associates or Bachelors degree preferred.
• Experience in hospitality or travel industry preferred.
• Experience with travel sales and systems software.
• Experience with sales lifecycles.
• Travel certifications such as CTA or destination specialist preferred.

Responsibilities

• Sell and recommend Travel products offered by AAA Travel vendors.
• Identify and develop sales opportunities using Lead/Membership systems and other sources.
• Respond to quote requests promptly.
• Assist with travel issues, rebooking, and refunds as needed.
• Provide tailored trip recommendations to meet customer expectations.
• Maintain accurate bookings and payments in CRM/vendor systems.
• Deliver excellent customer service throughout booking process and membership sales.
• Develop relationships to drive referrals and repeat business.
• Share travel knowledge and advise on reservations and AAA membership.
• Contribute to a positive team dynamic and align with AAA’s vision.

Skills

Customer service

Sales

Communication

Geography knowledge

MS Office

Education

High School diploma or GED

Associate or Bachelor's degree

Tools

Travel systems software

CRM

Lead management system

Membership system

Job description

What You’ll Do

This role is responsible for prospecting, selling, and providing travel planning to members under the guidance of trainers, product experts, and sales leadership while meeting sales goals and becoming eligible for a Travel Advisor II.

TRAVEL ADVISOR

This role is responsible for prospecting, selling, and providing travel planning to members under the guidance of trainers, product experts, and sales leadership while meeting sales goals and becoming eligible for a Travel Advisor II.

This role requires working onsite at our headquarters in Factoria (Bellevue) five days a week until consistent productivity goals are met. Most team members reach this milestone in about 12 months, at which point hybrid work may become an option.

Who We Are

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply

Why You’ll Love Working At Aaa Washington

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

Essential Duties/Responsibilities

• Sell and make recommendations on all Travel products offered by the Vendors represented by AAA Travel.
• Identify and develop sales opportunities by utilizing the Lead Management system, Membership system, and additional lead sources, increasing overall sales and the proportion of member households purchasing AAA Travel products.
• Respond to all quote requests in a timely manner according to agency service level agreements.
• Address any travel-related issues or emergencies that may arise during the trip. Provide timely support on rebooking's and refunds.
• Provide recommendations to ensure the trip experience is tailored to the customer’s expectations.
• Maintain accurate digital records of bookings, payments, transactions, phone calls and meetings in company CRM system and vendor systems.
• Provide customer service as needed throughout the booking process through the client’s return home to ensure customer needs are met promptly.
• Develop and enhance relationships with customers to build referral and repeat business.
• Provide travel information and advise clients on all aspects of travel planning and reservations. Provide excellent customer service and support the AAA membership model, including selling membership.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

Supervisory Responsibilities

• None

Minimum Qualifications

• High School degree or GED.
• 2+ years in customer service or sales role

Preferred Qualifications

• Associates or Bachelors degree
• Prior experience working in hospitality or travel industry
• Experience in travel sales and systems software
• Experience with sales lifecycles

Certificates, Licenses, Registrations

• Travel certifications in the form of a CTA or destination specialist certificate preferred

Knowledge, Skills, Abilities

• Knowledgeable in geography and travel trends.
• Ability to learn and absorb new processes, information, and procedures.
• Ability to build rapport with a diverse range of clientele through multiple communication channels.
• Ability to share travel knowledge and expertise from personal experiences and/or education study.
• Competent in MS Office and navigating the internet.
• Ability to handle confidential documents and information.
• Ability to address multiple demands and competing priorities in a changing environment.
• Skilled at working independently; able to prioritize and complete assignments with minimal direction.
• Skilled in handling urgent situations professionally and willing to take extra measures when solving problems.
• Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
• Ability to establish and maintain cooperative working relationships.
• Proven ability to perform to goal with track record of meeting or exceeding goals preferred.

Salary

• Pay Range: $23.00 per hour, plus incentives based on sales performance.

Benefits We Offer

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education

Work Environment & Physical Demands

• The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

Other

• Equipment used: Computer, phone, various virtual technologies and programs, other office equipment.
• Travel: Minimal travel (<25%) may be required.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Disclaimer

Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAA Washington is an equal opportunity employer. We are committed to providing reasonable accommodations to individuals with disabilities and ensuring an inclusive hiring process.