Trauma-Informed Survivor Care Navigator

AncoraTN; Nashville (TN); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Healthcare Benefits

Therapy stipend

PTO

Sick leave

Disability insurance

403b match

Job summary

AncoraTN, formerly End Slavery Tennessee, seeks a Survivor Care Coordinator to serve trafficking survivors in Middle Tennessee using in-house services, contracts, and community partners. The role emphasizes trauma-informed, strengths-based care and meticulous documentation for grants and reporting.

You will build rapport with clients of all ages, coordinate with direct services staff, accompany survivors in appointments, and participate in rotating on-call coverage, with hybrid work expected.

Qualifications

• Demonstrated ability to understand and implement best practices around services for at-risk individuals and families.
• Computer skills, including word processing and spreadsheets.
• Experience in case management or equivalent position with experience working with trauma, substance abuse, sexual exploitation, victim assistance, child protective services, youth in foster care or human trafficking populations.
• A working knowledge of community mainstream resources.
• People-oriented with demonstrated ability to build rapport and gain trust with diverse populations.
• Ability and willingness to work irregular hours when survivor needs dictate. Rotating on-call hours on nights and weekends are part of this position.
• Ability to work effectively under pressure; Excellent organizational and communication skills.
• Able to maintain confidentiality, as required by law and in the best interests of survivors and staff.
• Fast learner, quick mind, capacity for hard work, teachable and flexible.
• Valid Tennessee driver’s license and access to reliable transportation; travel throughout Middle Tennessee.

Responsibilities

• Establish strong, appropriate, and caring working relationships with victims of human trafficking assigned to caseload.
• Comply with agency policy and procedures, maintaining documentation for grants and reporting.
• Coordinate care with other direct services team members.
• Carry out duties assigned by the Care Coordinator Program Manager and/or Director of Adult Services.
• Develop and maintain relationships with other organizations for case coordination.
• Build rapport and trust with a diverse population including clients, staff, volunteers, and donors.
• Maintain up-to-date documentation on clients and services for grant reporting and research.
• Transport survivors in personal vehicle; be on-call for after-hours and weekend emergencies.
• Provide intern supervision for 1-2 interns per year.

Skills

Trauma-informed care

Case management

Interpersonal skills

Confidentiality

Driver's license

On-call availability

Communication skills

Organization

Resource awareness

Flexibility

Job description

AncoraTN, formerly End Slavery Tennessee, seeks a Survivor Care Coordinator to serve trafficking survivors in Middle Tennessee using in-house services, contracts, and community partners. The role emphasizes trauma-informed, strengths-based care and meticulous documentation for grants and reporting.

You will build rapport with clients of all ages, coordinate with direct services staff, accompany survivors in appointments, and participate in rotating on-call coverage, with hybrid work expected.