Survivor Care Coordinator

AncoraTN; Nashville (TN); Hybride; USD 48 000 - 56 000; Plein temps

Avantages offerts par ce poste

Healthcare Benefits

Therapy stipend

PTO

Sick leave

Disability insurance

403b match

Résumé du poste

AncoraTN, formerly End Slavery Tennessee, seeks a Survivor Care Coordinator to serve trafficking survivors in Middle Tennessee using in-house services, contracts, and community partners. The role emphasizes trauma-informed, strengths-based care and meticulous documentation for grants and reporting.

You will build rapport with clients of all ages, coordinate with direct services staff, accompany survivors in appointments, and participate in rotating on-call coverage, with hybrid work expected.

Qualifications

• Demonstrated ability to understand and implement best practices around services for at-risk individuals and families.
• Computer skills, including word processing and spreadsheets.
• Experience in case management or equivalent position with experience working with trauma, substance abuse, sexual exploitation, victim assistance, child protective services, youth in foster care or human trafficking populations.
• A working knowledge of community mainstream resources.
• People-oriented with demonstrated ability to build rapport and gain trust with diverse populations.
• Ability and willingness to work irregular hours when survivor needs dictate. Rotating on-call hours on nights and weekends are part of this position.
• Ability to work effectively under pressure; Excellent organizational and communication skills.
• Able to maintain confidentiality, as required by law and in the best interests of survivors and staff.
• Fast learner, quick mind, capacity for hard work, teachable and flexible.
• Valid Tennessee driver’s license and access to reliable transportation; travel throughout Middle Tennessee.

Responsabilités

• Establish strong, appropriate, and caring working relationships with victims of human trafficking assigned to caseload.
• Comply with agency policy and procedures, maintaining documentation for grants and reporting.
• Coordinate care with other direct services team members.
• Carry out duties assigned by the Care Coordinator Program Manager and/or Director of Adult Services.
• Develop and maintain relationships with other organizations for case coordination.
• Build rapport and trust with a diverse population including clients, staff, volunteers, and donors.
• Maintain up-to-date documentation on clients and services for grant reporting and research.
• Transport survivors in personal vehicle; be on-call for after-hours and weekend emergencies.
• Provide intern supervision for 1-2 interns per year.

Connaissances

Trauma-informed care

Case management

Interpersonal skills

Confidentiality

Driver's license

On-call availability

Communication skills

Organization

Resource awareness

Flexibility

Description du poste

AncoraTN (formerly End Slavery Tennessee)

AGENCY DESCRIPTION:

AncoraTN (ATN), formerly End Slavery Tennessee, works tirelessly to nurture survivor healing and strategically combat human trafficking in Middle Tennessee. We seek to break cycles of exploitation and support survivors of human trafficking as they heal from their traumas—offering long-term, comprehensive aftercare services. Through training communities and professionals, advocating for legal changes, and implementing prevention programming, AncoraTN works to stop human trafficking before it ever begins. AncoraTN was founded in 2012 as a faith-based, not-for-profit organization for the purpose of community awareness and education. We strive to create an environment of faith and spirituality to restore hope and a lifetime of community. We are an agency committed to trauma-informed principles and seek to promote an environment focused around a diverse and inclusive team - all working towards the mission and vision of the organization.

POSITION SUMMARY:

The Survivor Care Coordinator will provide services to victims of human trafficking in Middle Tennessee utilizing AncoraTN in-house services, contracts, community service providers and other collaborations.

KEY RESPONSIBILITIES:

• Establish strong, appropriate, and caring working relationships with victims of human trafficking assigned to caseload. Clients will include both minors and adults.
• Comply with agency policy and procedures, maintain all required documentation, including reporting for grants, in a professional and timely manner.
• Communicate, confer with, and coordinate care for clients with other direct services team members.
• Carry out duties assigned by the Care Coordinator Program Manager and/or Director of Adult Services.
• Develop and maintain excellent working relationships with other organizations as needed, for case coordination and response.
• Build rapport and trust with a diverse population including clients, staff members, volunteers, and donors.
• Maintain up-to-date documentation on clients and services for grant reporting and research purposes.
• Transport survivors of human trafficking in personal vehicle.
• Be on-call on a rotating basis for after-hours and weekend emergencies.
• Provide intern supervision for 1-2 interns a year.

The work of aftercare is diverse and complex, including a broad range of activities and frequently changing conditions, situations, and problems. The Survivor Care Coordinator (SCC) must be able to analyze problems and make prudent decisions while interpreting a variety of factors, problems and alternative methods and procedures, and know when to bring in counsel from their supervisor. The SCC must be willing and able to work in a trauma-informed, strengths-based culture and to make good, contextualized decisions.

All positions at AncoraTN interact with survivors of human trafficking from day to day. This issue is sensitive and complex. Every employee is trained in trauma-informed and strength-based approaches in order to connect with and build appropriate and encouraging relationships with survivors. We strive to create a completely judgement free work environment. Empathy, compassion, and the ability to deal with difficult situations is a must for anyone who works at AncoraTN.

ADDITIONAL RESPONSIBILITIES:

• Attend meetings in the community, as deemed appropriate and useful.
• May be called upon to represent the organization and share expertise at professional and community training and other events.
• Perform other agency-related duties or special projects, as directed by supervisor.
• Work well with law enforcement and other referring community partners.

Duties may change according to organizational needs.

WORK ENVIRONMENT:

Work is carried out primarily in an office setting with intermittent sitting, standing, walking, and some light physical activity. Most work is performed while sitting and using the computer, phone, and engaged in face-to-face conversation with staff and/or clients. Regular car travel and some use of personal vehicle is required. Must be able to operate both personal and staff vehicle. This position is a hybrid position with a minimum of 4 days a week reporting into the office. Telecommuting arrangements may be discontinued at any time at the discretion of the organization and/or supervisor.

EDUCATION, EXPERIENCE, AND SKILLS:

• Demonstrated ability to understand and implement best practices around services for at-risk individuals and families;
• Computer skills, including word processing and spreadsheets;
• Experience in case management or equivalent position with experience working with trauma, substance abuse, sexual exploitation, victim assistance, child protective services, youth in foster care or human trafficking populations;
• A working knowledge of community mainstream resources;
• People-oriented with demonstrated ability to build rapport and gain trust with diverse populations;
• Ability and willingness to work irregular hours when survivor needs dictate. Rotating on-call hours on nights and weekends are part of this position;
• Ability to work effectively under pressure;
• Excellent organizational and communication skills, both written and oral, and prompt response to messages;
• Able to maintain confidentiality, as required by law and in the best interests of survivors, staff and the agency;
• Fast learner, quick mind, capacity for hard work, teachable and flexible;
• Valid Tennessee driver’s license, state-required driver’s insurance and access to reliable personal transportation; ability to travel throughout Middle Tennessee;

ADDITIONAL REQUIREMENTS:

1. Initial and subsequent random drug screening is required as per agency policy.
2. A background check is required.
3. Must be willing and able to embrace and exemplify our core values.

JOB TYPE:

Full-time, 8am-4pm (willing to work some evening and weekend hours, as needed). Some travel may be required. This position is in the on-call rotation.

SALARY AND BENEFITS:

• Base Salary: $48,000-56,000 based on a combination of education and experience
• Healthcare Benefits
• $150.00/ month for therapy
• 120 PTO accrued 10 hours/ month. Eligible after 30 days of employment.
• 96 hours sick leave accrued 4 hours/ pay period. Eligible after 30 days of employment.
• Short term disability, Long term disability, AD&D and Life insurance
• Employer 403b match up to 1% of salary based on employee contributions and dependent on annual board vote. Eligible after 6 months of employment

**AncoraTN recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.**