Trauma-Informed Shelter Navigator

YWCA of Cleveland; Cleveland (OH); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Health benefits

401(k)

Paid training

Professional development

Meaningful work

Descrizione del lavoro

YWCA of Greater Cleveland's Norma Herr Women's Center is seeking a Compassion Navigator to support adult women facing homelessness, trauma, and crisis. This role demands emotional stamina, dependability, and the ability to maintain safety and trust in a demanding shelter environment.

Join a trauma-informed team committed to compassionate care and operational stability. The position offers a starting hourly rate of $17, with paid training and benefits, reflecting the center's dedication to

Competenze

• Must show up consistently and on time.
• Ability to de-escalate and respond to crises.
• Emotional regulation and boundary setting.
• Strong communication and problem-solving abilities.
• Comfort using computer and communication systems.
• Ability to work independently and as part of a team.
• Reliability is essential; social services experience is a plus.

Mansioni

• Provide direct support to shelter guests, including check-ins and basic needs.
• Complete intake packets, incident reports, shift reports, and required documentation.
• Offer emotional support and crisis intervention, connecting guests to appropriate services.
• Practice trauma-informed care and de-escalation techniques.
• Support daily shelter operations including meals, laundry, donations, and maintaining a safe, clean environment.

Conoscenze

Reliability

De-escalation

Crisis response

Communication

Problem-solving

Tech literacy

Descrizione del lavoro

YWCA of Greater Cleveland's Norma Herr Women's Center is seeking a Compassion Navigator to support adult women facing homelessness, trauma, and crisis. This role demands emotional stamina, dependability, and the ability to maintain safety and trust in a demanding shelter environment.

Join a trauma-informed team committed to compassionate care and operational stability. The position offers a starting hourly rate of $17, with paid training and benefits, reflecting the center's dedication to