Trauma-Informed Housing Navigator | Stability & Support

Impact Community Action; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Impact Community Action in Columbus, OH is seeking a Housing Navigator to help individuals and families secure safe, affordable housing and connect them to supportive services. The role involves assessing needs, determining program eligibility, and guiding clients toward long-term stability.

You will educate clients about resources such as HEAP, CSBG, and PIPP+, collaborate on case plans, advocate within social service networks, and maintain confidential records in a trauma-informed,

Qualifications

• Bachelor's degree in social work, human services, non-profit administration or teaching preferred.
• Experience providing trauma-informed care counseling.
• Must possess a valid Ohio Driver's license and/or reliable transportation.
• Must comply with agency insurance carrier standards and policy as it relates to driving record.

Responsibilities

• Educate and assist customers in understanding and accessing available housing and emergency assistance programs, including HEAP, CSBG, PIPP+, and related resources.
• Assess eligibility for public benefits (e.g., SNAP, TANF, Medicaid, childcare) and identify barriers to housing stability.
• Develop collaborative case plans with customers and families to address identified needs and promote housing stability and self-sufficiency.
• Advocate for and empower customers as they navigate social services, non-profit, and public assistance systems.
• Maintain partnerships and coordinate activities with community agencies, utility providers, and other human service organizations.
• Apply program eligibility guidelines accurately and process applications in accordance with agency and funder requirements.
• Deliver high-quality, trauma-informed, and constituent-centered service in all communications and interactions.
• Prepare and maintain complete, accurate, confidential records and departmental reports.
• Participate in required training sessions to enhance agency, program, and professional knowledge.
• Perform data-driven problem solving.
• Perform other duties as assigned.

Skills

Integrity and Trust

Action Oriented

Interpersonal Savvy

Self-motivated

Problem Solving

Customer Service

Innovation

Motivator

Empathy

Verbal Written Communication

Detail Oriented

Technical Skills

Education

Bachelor's degree in social work, human services, non-profit administration or teaching

Tools

PC applications

Job description

Impact Community Action in Columbus, OH is seeking a Housing Navigator to help individuals and families secure safe, affordable housing and connect them to supportive services. The role involves assessing needs, determining program eligibility, and guiding clients toward long-term stability.

You will educate clients about resources such as HEAP, CSBG, and PIPP+, collaborate on case plans, advocate within social service networks, and maintain confidential records in a trauma-informed,