Shelter Support & Crisis Care Specialist

Volunteers of America Upstate NY; Town of Ithaca (NY); On-site; USD 37,195 - 38,572; Full time

Job summary

Volunteers of America Upstate NY is seeking a Shelter Resident Assistant in Ithaca, NY. This role involves providing support to shelter residents and assisting with daily shelter activities to create a safe environment.

The ideal candidate should have a High School Diploma and excellent communication skills, with a focus on helping families in crisis. Responsibilities include meal prep, record maintenance, and crisis management, working in a predominantly indoor environment.

Qualifications

• Strong communication and interpersonal skills, particularly with individuals in crisis.
• Ability to obtain adult first aid/CPR certification.
• Ability to work in a challenging environment.

Responsibilities

• Provide empathetic, compassionate and non-judgmental assistance to families in crisis.
• Assist with meal preparation, serving, and cleanup during designated meal times.
• Maintain accurate records including daily shift logs and incident reports.
• Check email during every shift.

Skills

Communication skills

Interpersonal skills

Crisis management

Basic computer skills

Education

High School Diploma or GED

Job description

Volunteers of America Upstate NY is seeking a Shelter Resident Assistant in Ithaca, NY. This role involves providing support to shelter residents and assisting with daily shelter activities to create a safe environment.

The ideal candidate should have a High School Diploma and excellent communication skills, with a focus on helping families in crisis. Responsibilities include meal prep, record maintenance, and crisis management, working in a predominantly indoor environment.