Trauma-Informed Shelter Advocate

The Women's Center; Milwaukee (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

The Women's Center in Milwaukee, WI is seeking a Full–time Shelter Advocate to provide trauma-informed crisis intervention, advocacy, and support for shelter residents and hotline callers. The role requires availability for evenings, weekends, overnights, and holidays as needed.

You will collaborate with staff, volunteers, and community partners to ensure safe shelter operations, maintain client confidentiality, and connect clients with transportation and community resources.

Qualifications

• Experience in domestic violence, sexual violence, or shelter settings preferred.
• Strong organizational and communication skills.
• Ability to work evenings, weekends, overnights, and holidays as needed.

Responsibilities

• Provide crisis intervention, advocacy, and support for residents and hotline callers.
• Maintain a safe, welcoming environment and address conflicts among residents.
• Cover 24-hour crisis hotline as needed and pre-screen prospective residents.
• Document interactions, services, and referrals in databases and files.
• Respect client confidentiality and follow applicable regulations.
• Assist with accessing transportation and community resources for clients.
• Support shelter operations by coordinating with staff and volunteers.
• Attend trainings and participate in team meetings to improve services.

Skills

Crisis intervention

Trauma-informed care

Multi-line phone system

Documentation

Confidentiality

Team collaboration

Client-centered approach

Resource referrals

Education

High school diploma or equivalent

Job description

The Women's Center in Milwaukee, WI is seeking a Full–time Shelter Advocate to provide trauma-informed crisis intervention, advocacy, and support for shelter residents and hotline callers. The role requires availability for evenings, weekends, overnights, and holidays as needed.

You will collaborate with staff, volunteers, and community partners to ensure safe shelter operations, maintain client confidentiality, and connect clients with transportation and community resources.