Weekend Trauma-Informed Shelter Advocate

The Womens Center Inc; Waukesha (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Women's Center is seeking a Shelter Advocate for weekend shifts to provide trauma-informed crisis intervention, advocacy, and support for shelter residents and hotline callers. You will work Fridays, Saturdays, Sundays, and holidays as needed, collaborating with staff and partners to ensure safe shelter operations.

Responsibilities include crisis intervention, documentation, coordination of resources, and maintaining confidentiality while ensuring a welcoming, supportive environment for

Qualifications

• Experience in domestic violence, sexual violence, trafficking, crisis intervention, social services, or shelter programs.
• Excellent organizational skills and attention to detail.
• Ability to answer and engage callers on a multi-line telephone system.
• Knowledge of crisis intervention techniques and trauma-informed care.
• Remain calm and professional in high-stress situations.
• Work independently while contributing to a team.
• Strong verbal and written communication; tailor for diverse audiences.
• Active listening and customer service skills.
• Judgment, critical thinking, and problem-solving in dynamic situations.

Responsibilities

• Provide crisis intervention, advocacy, emotional support, and resource referrals to residents and callers.
• Maintain a safe, welcoming environment and assist those affected by violence and abuse.
• Serve as primary staff for the 24-hour crisis hotline and pre-screen residents.
• Use a trauma-informed, client-centered approach in all interactions.
• Help clients access transportation and community resources as needed.
• Mediate conflicts and promote safety in the living space.
• Conduct routine safety rounds and respond to emergencies.
• Maintain client records, reports, and data with accuracy.
• Ensure confidentiality of client information and services.

Skills

Crisis intervention

Trauma-informed care

Multiline phone system

Case management

Documentation accuracy

Client advocacy

De-escalation

Collaboration

Communication skills

Education

High school diploma or equivalent

Job description

The Women's Center is seeking a Shelter Advocate for weekend shifts to provide trauma-informed crisis intervention, advocacy, and support for shelter residents and hotline callers. You will work Fridays, Saturdays, Sundays, and holidays as needed, collaborating with staff and partners to ensure safe shelter operations.

Responsibilities include crisis intervention, documentation, coordination of resources, and maintaining confidentiality while ensuring a welcoming, supportive environment for