Trauma-Informed RRH Program Supervisor

Heartland Family Service; Omaha (NE); On-site; USD 46,000 - 58,000; Full time

Job summary

Heartland Family Service is seeking a Supervisor for the Rapid Rehousing (RRH) program to oversee individuals and families experiencing homelessness. This role provides direct supervision, program oversight, and ensures funding compliance while maintaining trauma-informed care across staff and clients.

The position requires a Bachelor’s in Human Services with 3 years of case management experience, plus supervisory skills. Travel within the metro area and a 40-hour schedule are included.

Qualifications

• Bachelor’s Degree in Human Services or related field AND three years of experience in case management or direct service provision
• Supervisory/program management experience is a plus
• Valid Driver’s License and acceptable driving record

Responsibilities

• Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
• Responsible for hiring and training new staff and for the ongoing development and training of all staff in the program
• Provides ongoing and regular supervision of program staff, including individual meetings and accompanying staff in the field, as needed.
• Lead bi-weekly team meetings, including approving cases for assistance and providing feedback on case plans and service delivery.
• Review caseload status of team members and assign new cases/referrals to ensure capacity.
• Provides case coverage in emergency and back-up situations, including assisting with other RRH programs as needed
• Reviews and monitors client records to ensure that required information is collected and entered into prescribed formats, reported in a timely manner prior to move-in, intake, and exit
• Ensure program compliance with funding regulations and compliance with agency policies and procedures.
• Ensure that the program meets targets for capacity and performance outcome including making adjustments to the program as needed to improve performance.
• Completes and reviews quarterly outcome reports.
• Review monthly statistical reports and HMIS reports for data for quality and accuracy.
• Complete monthly, quarterly and annual reports as required by funding sources
• Collaborate with Program Director to improve policies and procedures to increase efficiency of the program
• Demonstrates knowledge of current community and Heartland Family Service programs and resources
• Works with shelters and other referral sources to ensure that the program is well advertised
• Is actively involved in the Continuum of Care, including attending meetings or participating on task forces
• Travel within metro area is required including use of personal vehicle.

Skills

Staff supervision

Team leadership

Case management

Trauma-informed care

Training

Education

Bachelor's degree in Human Services

Tools

HMIS

MS Office

Job description

Heartland Family Service is seeking a Supervisor for the Rapid Rehousing (RRH) program to oversee individuals and families experiencing homelessness. This role provides direct supervision, program oversight, and ensures funding compliance while maintaining trauma-informed care across staff and clients.

The position requires a Bachelor’s in Human Services with 3 years of case management experience, plus supervisory skills. Travel within the metro area and a 40-hour schedule are included.