Trauma-Informed Programs Lead & Outreach Coordinator

Heartland Family Service; Omaha (NE); On-site; USD 60,000 - 85,000; Full time

Job summary

Heartland Family Service is seeking a program leader to promote a trauma-informed culture, oversee staff development, and ensure program quality. The role emphasizes collaboration with landlords, reporting to meet funding requirements, and active participation in community partners.

The position requires travel, strong supervisory skills, and a commitment to healthy families and communities. Work hours are Monday–Friday, 8:30am–5pm with a 40-hour work week, in a dynamic, team-oriented nonprofit

Responsibilities

• Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
• Responsible for hiring and training new staff and for the ongoing development and training of all staff in the program
• Responsible for recruiting and supervising interns in the programs.
• Provides on-going and regular supervision of program staff, including individual meetings and accompanying staff in the field, as needed.
• Leads weekly meetings, including approving cases for assistance, reviewing caseloads and providing feedback on case plans and service delivery.
• Provides case coverage in emergency and back-up situations.
• Reviews and monitors client records to ensure that required information is collected, entered into prescribed formats, and reported in a timely manner
• Ensure program compliance with funding regulations and compliance with agency policies and procedures.
• Ensure that the program meets targets performance outcome, including making adjustments to the program as needed to improve performance.
• Completes and reviews quarterly outcome reports.
• Complete monthly, quarterly and annual reports as required by funding sources
• Outreach to new landlords and property managers within the community to inform them of the programs and recruit prospective landlords
• Trained in Housing Quality Standards and NSPIRE inspections and completes inspections for the programs as needed.
• Collaborates with Program Director to improve policies and procedures to increase efficiency of the program
• Demonstrates knowledge of current community and Heartland Family Service programs and resources
• Is actively involved in the Continuum of Care, including attending meetings or participating on task forces
• Travel is required, included use of personal vehicle.
• Is dependable and punctual regarding scheduling and attendance
• Is able to work both independently, with little supervision, and as a part of a team.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Performs other program related duties as assigned.

Job description

Heartland Family Service is seeking a program leader to promote a trauma-informed culture, oversee staff development, and ensure program quality. The role emphasizes collaboration with landlords, reporting to meet funding requirements, and active participation in community partners.

The position requires travel, strong supervisory skills, and a commitment to healthy families and communities. Work hours are Monday–Friday, 8:30am–5pm with a 40-hour work week, in a dynamic, team-oriented nonprofit