Trauma-Informed Resource Navigator

The SPAN Center: Capital Area Agency on Aging; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

The SPAN Center: Capital Area Agency on Aging seeks an Information and Referral Specialist to provide trauma-informed, person-centered information and referrals. You will assess diverse client needs across financial, social, functional, and environmental factors, determine eligibility for services, and connect clients to internal and external supports with dignity and collaboration.

Responsibilities include engaging clients respectfully, conducting holistic assessments, collaborating with

Qualifications

• Bachelor’s degree in sociology, social work, human services, or related field required.
• Minimum of two years of experience in human services or related area preferred.
• Inform USA certification to be obtained within 180 days of hire.

Responsibilities

• Engage individuals in a welcoming, respectful, and trauma-informed manner to build trust.
• Conduct holistic assessments of physical, emotional, social, environmental, and financial needs.
• Provide clear information about services, rights, and responsibilities in accessible language.
• Collaborate with teams and partners to ensure coordinated, equitable service delivery.
• Maintain accurate and timely documentation and client records.
• Support front desk and administrative functions as needed.

Skills

Interviewing

Active Listening

Holistic Assessment

Trauma-Informed Care

Communication

Cultural Responsiveness

Equity & Inclusion

Problem Solving

Organization

Time Management

Education

Bachelor's degree in Sociology / Social Work / Human Services

2+ years of experience in human services

Inform USA certification within 180 days

Job description

The SPAN Center: Capital Area Agency on Aging seeks an Information and Referral Specialist to provide trauma-informed, person-centered information and referrals. You will assess diverse client needs across financial, social, functional, and environmental factors, determine eligibility for services, and connect clients to internal and external supports with dignity and collaboration.

Responsibilities include engaging clients respectfully, conducting holistic assessments, collaborating with