Trauma-Informed Residential Team Lead

NEW HOPE WV II INC; Utah; On-site; USD 42,000 - 54,000; Full time

Job summary

New Hope Treatment Centers in Utah seeks a Team Supervisor to lead and maintain the residential milieu, ensuring a safe, structured, and therapeutic environment for residents.

You will supervise residential staff, oversee day-to-day operations, attend shift meetings, coach staff, ensure accurate incident reports and time records, participate in staff development, assist in hiring, and remain on-call to maintain coverage—incorporating trauma-informed, crisis-intervention approaches.

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred or 1 year experience in behavioral healthcare (preferred).
• Background checks, drug screening, and state employment clearances required.

Responsibilities

• Lead residential staff and oversee daily unit operations.
• Attend and oversee shift meetings and maintain unit coverage.
• Ensure accurate documentation of incident reports and time records.
• Provide coaching and counseling to staff; support staff development and in-service training.
• Assist in hiring Residential Counselors and Team Leads as needed.
• On-call coverage to maintain ratio, including crisis de-escalation when needed.

Skills

Leadership & Supervision

Behavior Management

Crisis Intervention

Documentation & Compliance

Trauma-Informed Care

Problem Solving

Education

High School Diploma

Bachelor's degree preferred

Job description

New Hope Treatment Centers in Utah seeks a Team Supervisor to lead and maintain the residential milieu, ensuring a safe, structured, and therapeutic environment for residents.

You will supervise residential staff, oversee day-to-day operations, attend shift meetings, coach staff, ensure accurate incident reports and time records, participate in staff development, assist in hiring, and remain on-call to maintain coverage—incorporating trauma-informed, crisis-intervention approaches.