Trauma-Informed Residential Coach for Survivors

Her Song; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Her Song is seeking a Residential Coach to provide victim-centered, trauma-informed direct services within a safe house setting. You will manage day-to-day activities, assist with calendars, life-skills training, and case management scheduling while supporting residents under the Residential Manager.

The role emphasizes collaboration with a multi-disciplinary team, strong confidentiality, and a commitment to empowering residents through structured routines and trauma-informed practices.

Qualifications

• Minimum of 1 year related experience.
• Mature, flexible, calm, supportive, and resilient with a positive outlook.
• Organized, able to handle administrative duties.
• Knowledge of trauma-responsive approaches and resident empowerment.
• Ability to work independently and in a team.
• Excellent oral and written communication.
• Proficient computer skills.
• Knowledge of crisis intervention and conflict resolution techniques.
• Ability to maintain confidentiality and client-centered practices.
• Clean driving record up to three years.

Responsibilities

• Foster a healthy, safe community living environment.
• Assist clients in managing a busy daily program schedule.
• Address and respond to individual client needs.
• Help clients manage and attend all service provider, legal, and healthcare appointments.
• Daily transportation to the Learning Center, to appointments, and other errands related to programming.
• Monitor the safety and security of the house and alarm system.
• Participate in house meetings and mandatory trainings.
• Update client information in the case management software.
• Document incidents and requests following procedures.

Skills

Trauma-informed care

Case management

Strong communication

Crisis intervention

Team player

Organizational skills

Computer skills

Confidentiality

Driving

Job description

Her Song is seeking a Residential Coach to provide victim-centered, trauma-informed direct services within a safe house setting. You will manage day-to-day activities, assist with calendars, life-skills training, and case management scheduling while supporting residents under the Residential Manager.

The role emphasizes collaboration with a multi-disciplinary team, strong confidentiality, and a commitment to empowering residents through structured routines and trauma-informed practices.