Trauma-Informed Program Intake & Services Specialist

Osborne Association, Inc.; Brooklyn (OH); Hybrid; USD 36,000 - 38,000; Full time

Job summary

The Osborne Association is seeking a Program Intake Assistant for the CAS CARE program in a hybrid work environment. You will serve as the first point of contact and administrative anchor, coordinating intakes and referrals to support mitigation and trauma-informed care for clients.

Responsibilities include enrolling high-need clients, entering data, maintaining confidential records, and assisting with administrative tasks such as purchase orders and calendar reports for weekly meetings.

Qualifications

• High school diploma or equivalency; Associate’s degree preferred.
• At least two years of related experience in a nonprofit, social service, or law office setting.
• Data entry, filing system management, and strong clerical and writing skills.
• Commitment to mission of promoting safety, justice, and alternatives to incarceration.

Responsibilities

• Conduct initial client intakes and explain the CAS CARE model and two service pathways to new participants.
• Coordinate tasks for Mitigation Specialists and Care Specialists to ensure service delivery.
• Facilitate and track referrals to stabilization services (mental health, housing, etc.).
• Maintain records of referrals and case assignments in ECM / electronic systems.
• Enter and manage client data in electronic systems with accuracy.
• Manage confidential filing systems and organize assessments and care plans.
• Assist with purchase orders for program goods and services.
• Prepare and distribute planning materials and weekly court calendar reports for CAS CARE meetings.
• In-person attendance required to collaborate with co-workers.
• Perform other duties as assigned.

Skills

Data entry

Clerical skills

Writing skills

Office administration

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

Microsoft Office

ECM software

Job description

The Osborne Association is seeking a Program Intake Assistant for the CAS CARE program in a hybrid work environment. You will serve as the first point of contact and administrative anchor, coordinating intakes and referrals to support mitigation and trauma-informed care for clients.

Responsibilities include enrolling high-need clients, entering data, maintaining confidential records, and assisting with administrative tasks such as purchase orders and calendar reports for weekly meetings.