Hybrid CAS CARE Program Intake Navigator

Osborne Association, Inc.; New York (NY); Hybrid; USD 36,000 - 38,000; Full time

Benefits offered by this job

Four weeks vacation

Tuition reimbursement

Flexible work schedule

Medical, Dental, Vision insurance

403(b) plan with company match

Job summary

Osborne Association, Inc. is seeking a Program Intake Assistant for the CAS CARE program. This role serves as the first point of contact and anchor for intake, coordinating with Mitigation Specialists and Trauma-Informed Care Specialists to enroll high-need clients and manage referrals to stabilization services.

The position balances client-facing outreach with administrative tasks, ensuring smooth operations for a team focused on defense-based advocacy and trauma-informed support.

Qualifications

• High school diploma or equivalency required; associate’s degree preferred.
• At least two years of related nonprofit, social service, or law office experience.
• Strong data entry, filing, and clerical/writing skills.
• Commitment to the organization’s mission of promoting true safety, justice, and alternatives to incarceration.

Responsibilities

• Conduct initial client intakes and explain the CAS CARE model.
• Coordinate administrative tasks for Mitigation and Care Specialists.
• Facilitate and track referrals to mental health, housing, and other services.
• Maintain records of referrals and case assignments in ECM.
• Enter and manage client data in electronic systems.
• Maintain confidential electronic and paper filing systems.
• Prepare purchase orders for program goods and services.
• Distribute planning materials and weekly court calendar reports.
• In-person attendance is required to collaborate with co-workers.
• Perform other duties as assigned.

Skills

Empathy & professionalism

Data entry

Filing system management

Attention to detail

Microsoft Office

ECM software

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office

ECM software

Job description

Osborne Association, Inc. is seeking a Program Intake Assistant for the CAS CARE program. This role serves as the first point of contact and anchor for intake, coordinating with Mitigation Specialists and Trauma-Informed Care Specialists to enroll high-need clients and manage referrals to stabilization services.

The position balances client-facing outreach with administrative tasks, ensuring smooth operations for a team focused on defense-based advocacy and trauma-informed support.