Intake Assistant - Casualty Recovery Program (Hybrid)

University of Massachusetts Medical School; Westborough (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

University of Massachusetts Medical School is seeking an Intake Assistant to support Health Care Finance Solutions. Under supervision, you will ensure integrity of collection outcomes by assessing intake operational needs and handling case files, information requests, and reporting for state agencies and other stakeholders.

Responsibilities include triaging calls, document management, data validation, and contributing to statistical and operational reports.

Qualifications

• Associate's degree or equivalent experience.
• 3 years related experience.
• Experienced legal or administrative assistant.
• Proficient in Microsoft Office Applications.
• Web-based fax, document indexing and uploading applications.
• Strong customer service skills and attention to detail.

Responsibilities

• Provide administrative support for the Unit or Program.
• Enter new case information in database by creating and maintaining case files with all relevant documents.
• Generate all necessary requests for information on cases.
• Prepare and copy case files for referral to applicable state agencies and other stakeholders (ie EOHHS, Medicaid, etc.).
• Triage all telephone calls using judgment in responding and/or referring calls to Specialists or other Units.
• Review, sort and distribute all correspondence in a timely manner.
• Assist the Manager in the preparation of statistical and operational reports.
• Responsible for completion of all cases in designated case tracking management work queues and distribution of correspondence to the appropriate parties.
• Validate incoming data ensuring the information received from outside sources meets the required unit standards before being entered into the Case Tracking System.
• Respond to requests for information from all involved parties.
• Oversight of document management systems to include scanning of all documents through a variety of scanning tools and uploading to designated cases in the Case Tracking System.
• Assist the Unit Manager with the implementation of Unit projects and initiatives.
• Perform other job-related duties as required.

Skills

Microsoft Office

Customer service

Attention to detail

Education

Associate's degree or equivalent experience

Tools

Web-based fax

Document indexing

Document uploading applications

Job description

Overview

GENERAL SUMMARY OF POSITION:

Under the general supervision of the Unit Manager, the Intake Assistant will serve as a resource to Health Care Finance SOlutions (HCFS). This individual will ensure the integrity of collection outcomes by assessing the Intake operational needs of the Unit, in accordance with applicable statutes and regulations.

Responsibilities

MAJOR RESPONSIBILITIES:

• Provide administrative support for the Unit or Program.
• Enter new case information in database by creating and maintaining case files with all relevant documents.
• Generate all necessary requests for information on cases.
• Request and produce all necessary information and reporting relevant to case. Prepare and copy case files for referral to applicable state agencies and other stakeholders (ie EOHHS, Medicaid, etc. ).
• Triage all telephone calls using judgment in responding and/or referring calls to Specialists or other Units.
• Review, sort and distribute all correspondence in a timely manner.
• Assist the Manager in the preparation of statistical and operational reports.
• Responsible for completion of all cases in designated case tracking management work queues and distribution of correspondence to the appropriate parties.
• Validate incoming data ensuring the information received from outside sources meets the required unit standards before being entered into the Case Tracking System.
• Respond to requests for information from all involved parties. .
• Oversight of document management systems to include scanning of all documents through a variety of scanning tools (i.e., Right Fax, Adobe, etc.) and uploading to designated cases in the Case Tracking System.
• Assist the Unit Manager with the implementation of Unit projects and initiatives.
• Perform other job-related duties as required.

Qualifications

REQUIRED QUALIFICATIONS:

• Associate's degree or equivalent experience
• 3 years related experience
• Experienced legal or administrative assistant
• Proficient in Microsoft Office Applications
• Web-based fax, document indexing and document uploading applications
• Strong customer service skills and attention to detail.

Additional Information

PREFERRED QUALIFICATIONS:

• Medical and Legal Terminology
• Familiar with Medicaid operations, policies and procedures pertaining to Casualty Recovery, Estate Recovery, Lien Verification, Third Party Liability , Probate Courts and Registry of Deeds