Trauma‑Informed Program Advocate — Anchor Village (PT)

Ruby; Alameda (CA); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

403(b) with generous match

Immediate vesting in 403(b)

Job summary

Ruby's Place in Alameda, CA is seeking a part-time Program Advocate (Anchor Village). This frontline role supports participants in the Day Center, Night Shelter, and Safe Parking programs, ensuring a safe, welcoming environment and smooth daily operations.

Responsibilities include direct participant support, monitoring spaces, arranging services, documenting incidents, and facilitating referrals. Requires trauma-informed care knowledge, de-escalation skills, and CPR/First Aid certification or

Qualifications

• High school diploma or equivalent required.
• Experience working with individuals experiencing homelessness or in social service programs preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in challenging situations.
• Ability to work collaboratively as part of a team.
• Experience working in shelters, day centers, or outreach programs.
• Knowledge of trauma-informed care and de-escalation techniques.
• CPR/First Aid certification or willingness to obtain.
• In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles. If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue.
• Able to complete all required background checks.

Responsibilities

• Provide direct support to participants accessing services at Anchor Village.
• Greet participants, assist with check‑in and orientation, and help them understand program guidelines and available services.
• Respond to participant needs and provide basic information about available resources and supports.
• Maintain a respectful and welcoming environment for all participants.
• Monitor program areas to ensure participant safety and adherence to program expectations.
• Conduct regular site checks and support the maintenance of a calm and organized program environment.
• Respond to conflicts or concerns among participants using appropriate de‑escalation techniques.
• Report safety concerns or incidents to the Site Coordinator or Program Manager.
• Assist with daily program activities including set‑up, service coordination, and participant flow.
• Support the opening and closing procedures of Anchor Village including the Day Center, Night Shelter, or Safe Parking Program as assigned.
• Help ensure program spaces remain clean, organized, and ready for participant use.
• Maintain shift logs and document participant interactions, concerns, and incidents according to program procedures.
• Communicate relevant updates or concerns to the Site Coordinator and program team.
• Support documentation processes that contribute to program reporting and operations.
• Encourage participants to engage with available services including case management, housing navigation, and supportive resources.
• Provide referrals and information to participants regarding available services within the program or through community partners.
• Support participants in accessing services in a respectful and supportive manner.
• Complete functional timesheets by assigned due dates in compliance with time allocations.
• Actively participate in reflective supervision sessions.
• Create and maintain documentation of processes and procedures related to job duties.
• Other duties as assigned.

Skills

Interpersonal skills

Communication skills

Team collaboration

De-escalation techniques

Trauma-informed care

Calm under pressure

Time management

Education

High school diploma or equivalent

Tools

CPR/First Aid certification

CA Driver's license

Job description

Ruby's Place in Alameda, CA is seeking a part-time Program Advocate (Anchor Village). This frontline role supports participants in the Day Center, Night Shelter, and Safe Parking programs, ensuring a safe, welcoming environment and smooth daily operations.

Responsibilities include direct participant support, monitoring spaces, arranging services, documenting incidents, and facilitating referrals. Requires trauma-informed care knowledge, de-escalation skills, and CPR/First Aid certification or