Trauma-Informed Office Assistant — Front Desk & Admin

Coastal Horizons; Shallotte (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vis­

401(k) retirement savings plan

Generous paid time off and holidays

Educational loan repayment programs

Career growth opportunities

Employee engagement activities

Job summary

Coastal Horizons is seeking an Office Assistant to handle front desk duties and provide administrative support at the Shallotte, NC location. You will greet clients, answer phones, schedule appointments, process paperwork, and maintain confidential records in a trauma-informed environment.

The role requires a high school diploma or equivalent, 2+ years of clerical experience, and strong organizational and computer skills. On-site work with competitive benefits is offered.

Qualifications

• High school diploma or equivalent required (business coursework preferred).
• Minimum of two years clerical or administrative experience or equivalent.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule.
• Strong organizational, communication, and computer skills.
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors, and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.
• Collect and post client payments; assist with third-party billing as assigned.
• Maintain strict confidentiality of all client information.
• Print SAIOP certificates.
• Place orders for office supplies.
• Enroll patients into services for the expanded dosing program.
• Support daily operations of the New Hanover office and perform other duties as assigned.
• This position is subject to OSHA regulations regarding bloodborne pathogens due to potential exposure to bodily fluids.

Skills

Front desk

Administrative support

Phone etiquette

Scheduling

Confidentiality

Trauma-informed care

Education

High school diploma or equivalent

Tools

Microsoft Office

Medical billing software

Job description

Coastal Horizons is seeking an Office Assistant to handle front desk duties and provide administrative support at the Shallotte, NC location. You will greet clients, answer phones, schedule appointments, process paperwork, and maintain confidential records in a trauma-informed environment.

The role requires a high school diploma or equivalent, 2+ years of clerical experience, and strong organizational and computer skills. On-site work with competitive benefits is offered.