Trauma-Informed Navigation Services Manager

Roots Community Health Center; Oakland (CA); On-site; USD 85,000 - 135,000; Full time

Job summary

Roots Community Health Center in Oakland seeks a Navigation Services Manager to lead a team of Health Navigators within a trauma-informed, patient-centered care model. The role coordinates program activities, staffing, and project delivery to support community health outcomes while aligning with organizational standards and budgets.

The manager will supervise staff, foster a collaborative culture, and drive quality assurance, risk management, and cross-department coordination with medical,

Qualifications

• 5+ years of people management experience, or 3 years with a bachelor’s degree or equivalent.
• Excellent communication skills.
• Valid California driver license with a safe driving record.

Responsibilities

• Supervises Health Navigators and oversees daily service activities.
• Conducts regular supervision, team meetings, and performance evaluations.
• Ensures scheduling, documentation, productivity, and service quality.
• Coordinates care delivery with internal teams to improve outcomes.
• Maintains compliance with policies, procedures, and standards.
• Tracks performance metrics and reports to management.

Skills

Leadership

Performance management

Communication

Coaching

Problem solving

Team collaboration

Job description

Roots Community Health Center in Oakland seeks a Navigation Services Manager to lead a team of Health Navigators within a trauma-informed, patient-centered care model. The role coordinates program activities, staffing, and project delivery to support community health outcomes while aligning with organizational standards and budgets.

The manager will supervise staff, foster a collaborative culture, and drive quality assurance, risk management, and cross-department coordination with medical,