Trauma-Informed Mental Health Case Manager

ICL; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

ICL Human Services is seeking a dedicated Case Manager to support adults and transition age youth with mental health needs in New York. You will develop and monitor individualized treatment plans, provide one-on-one and group counseling, and coordinate with medical and social services to promote recovery and independent living.

The role emphasizes trauma-informed, client-centered care, cultural sensitivity, and thorough documentation.

Qualifications

• Bachelor’s degree in a human services field or equivalent experience.
• Two years of full‑time experience providing direct services to individuals with mental disabilities or related human services.
• Knowledge of mental illness, substance use disorders, treatment, rehabilitation, and community support programs.
• Ability to work with diverse populations with sensitivity and respect.

Responsibilities

• Develop, evaluate and modify consumer treatment plans and quarterly reviews.
• Provide supportive counseling in 1:1 or group formats.
• Maintain accurate case records and document progress toward goals.
• Assist with discharge planning and linkages to community resources.
• Ensure medication adherence and accompany consumers to appointments as needed.
• Perform crisis assessment and intervention when required.
• Participate in team meetings, trainings, and protocol reviews.
• Report incidents and maintain safety and confidentiality in all duties.

Skills

Crisis intervention

Case management

Communication skills

Active listening

Trauma-informed care

Cultural sensitivity

Documentation accuracy

Education

Bachelor's degree in a human services field

Associate’s Degree in a human services field

High school diploma or equivalent

Job description

ICL Human Services is seeking a dedicated Case Manager to support adults and transition age youth with mental health needs in New York. You will develop and monitor individualized treatment plans, provide one-on-one and group counseling, and coordinate with medical and social services to promote recovery and independent living.

The role emphasizes trauma-informed, client-centered care, cultural sensitivity, and thorough documentation.