Trauma-Informed Medical Front Desk Receptionist

Samaritan Daytop Village; Blauvelt (NY); On-site; Full time

Job description

Overview

Medical Receptionist

Samaritan DaytopVillage is a leading human services organization in New York State serving over 38,000 New Yorkers annually across more than 60 locations through Transitional Housing, Community Based Services, and Residential and Outpatient programs. First Steps Intensive Crisis Stabilization Center (ICSC),operatedby SamaritanDaytopVillage in Rockland County, is a 24/5 program dually licensed by OMH and OASAS to provide rapid, short-term supportfor children ages 5+ and adultsin mental health or substance use crisis. Our multidisciplinary teamutilizesa trauma-informed, harm-reduction framework to stabilize individuals and connect them with long-term care while avoiding unnecessary emergency room visits.

We areseeking a professional and welcoming Medical Receptionist to serve as the primary point of contact for the front desk. This individual ensures smooth daily operations by greeting visitors, managing schedules, and handling phone calls in a trauma-informed manner. The roleis responsible forpatient registration, insurance verification, andmaintainingsecure electronic health records. This position is ideal for a detail-oriented professional with a strong customer service background who thrives in a fast-paced environment.

Responsibilities

• Provides front desk coverage by greeting clients and visitors in a respectful and welcoming manner
• Manages multi-line phone systems and routes calls to the appropriate staff or departments
• Coordinates patient registration by entering demographic data and verifying insurance coverage
• Maintains program calendars and coordinates staff schedules and meetings
• Manages electronic health records by scanning and filing documents in compliance with privacy standards
• Handles the processing of consents and authorizations for patient care
• Tracks and orders office supplies to ensure uninterrupted program operations
• Assistswith data entry for attendance tracking and quality improvement reporting
• Supports administrative tasks including onboarding paperwork and timesheet collection
• Maintains a clean and organized front office environment for staff and visitors

Qualifications

• High school diploma or equivalentrequiredwith some college or an associate degree preferred
• Minimum of one year of administrative or receptionist experience in a healthcare or social services setting
• Proficiencywith Microsoft Office Suite including Word, Excel, and Outlook
• Experience with electronic health records and insurance verification processes
• Strong customer service skills with the ability toassistindividuals in distress with empathy and respect
• Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment
• Ability tomaintainstrict confidentiality of sensitive patient information
• Professional communication style suited for a behavioral health environment
• Willingness to obtainCPR or BLS certification

Additional Information

This is a full-time non-exempt role with an hourly rate of $21.97-$26.23 (annualized at 35 hours a week to $40,000-$47,741) with a full benefits package. Benefits include medical, dental, and vision insurance,25 daysof paid time off, access to a retirement account with an employer to match, an optionfor daily pay,and tuition reimbursement.

This roleis located in Blauvelt, NY.