Clerical Support Associate

Samaritan Daytop Village; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Samaritan Daytop Village in New York is seeking a Clerical Support Associate to perform clerical work in the clinic under the supervision of the Program Director. This role supports the mission by handling administrative and operational tasks across the clinic.

The position involves greeting patients, processing registrations, answering phones, verifying insurance, updating charts, data entry, inventory management, and coordinating equipment maintenance to keep the clinic running smoothly.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of clinic/medical office experience.
• Proficient with Microsoft Office and EHR systems.
• Strong time management and multitasking abilities.
• Ability to handle confidential patient information.
• Experience working with diverse populations.

Responsibilities

• Greet patients entering the clinic.
• Register and process new patients for care.
• Answer phones, screen calls, and route messages.
• Verify patient insurance information and seek approvals when needed.
• Prepare and update medical charts and records.
• Enter patient data into files and databases.
• Order and maintain supplies for clinical and admin ops.
• Arrange equipment maintenance and repairs.

Skills

Time management

Multi-tasking

Communication skills

Confidentiality

Diversity experience

Flexibility

Customer service

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

EHR

Printers & Scanners

Fax machines

Job description

Overview

Clerical Support Associate

Join a Healthcare Force for Good!

$21.97-$23.07 per hour

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area.

Samaritan Daytop Village serves over 33,000 New Yorkers annually within your neighborhoods and communities, so our success depends on those we employ.

The Role

Under the general supervision of the Program Director, the Clerical Support Associate is responsible for performing clerical work in various administrative and operational areas within the clinic. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Responsibilities

What You Will Do

• Communicates regularly with management and operational staff.
• Greets patients coming into the clinic.
• Performs registration and processing of all patients entering the clinic for care.
• Professionally answers phones, screens call, directs calls to the appropriate person, and takes accurate, complete messages when necessary.
• Obtains and verifies patient insurance information including Medicaid and may seek approvals.
• Prepares and updates medical charts and records.
• Enters patient data into files and databases.
• Orders and maintains inventories of supplies for clinical and administrative operations.
• Arranges equipment maintenance and repair.

Qualifications

Who You Will Be

• High School Diploma or Equivalent.
• At least one (1) year prior experience in a Clinic or Medical Office.
• Working knowledge of general office equipment, such as printers, scanners, and fax machines.
• Computer literacy including proficiency in Microsoft Office Suite and EHR.
• Ability to display excellent time management skills with the ability to prioritize work and multi-task.
• Some flexibility is needed and willingness to stay past the normal shift and/or adjust the schedule to meet tight deadlines.
• Possess good written and verbal communication skills.
• Ability to maintain the confidentiality of patient records.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.