Trauma-Informed Intake & Case Manager

Cal Poly Pomona; Pomona (CA); On-site; USD 60,000 - 84,000; Full time

Job summary

Cal Poly Pomona is seeking an Intake Coordinator/Case Manager in Pomona, CA. The role involves serving as the first contact for inquiries, assessing reports, and coordinating the Office of Equity and Compliance (OEC) processes.

You will manage case files and support investigations under Title IX and related policies. The position requires a Bachelor's degree (or equivalent) and about five years of combined education and experience in equity, discrimination, harassment, and case management.

Qualifications

• Bachelor's Degree or equivalent experience.
• Five years of education and experience with Title IX, discrimination, harassment, and retaliation processes.
• Ability to exercise good judgment in decision-making and problem solving.
• Strong written and interpersonal communication skills.
• Experience with data collection and analysis techniques.

Responsibilities

• Intake and outreach to field inquiries and assess reports.
• Manage case files and real-time updates in the case management system.
• Prepare official notices and facilitate informal resolutions.
• Coordinate hearings and manage logistics.
• Ensure compliance with FERPA, HIPAA, and related regulations.

Skills

Judgment

Interpersonal communication

Written communication

Data analysis

Case management

Education

Bachelor's Degree or equivalent experience

Job description

Cal Poly Pomona is seeking an Intake Coordinator/Case Manager in Pomona, CA. The role involves serving as the first contact for inquiries, assessing reports, and coordinating the Office of Equity and Compliance (OEC) processes.

You will manage case files and support investigations under Title IX and related policies. The position requires a Bachelor's degree (or equivalent) and about five years of combined education and experience in equity, discrimination, harassment, and case management.