Civil Rights Intake & Support Specialist (Trauma‑Informed)

California State University, East Bay; Hayward (CA); On-site; USD 47,000 - 67,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement (CalPERS)

401k

457

403(b)

Tuition fee waiver

Vacation and sick

14 paid holidays

Personal holiday

Tuition fee waiver

Job summary

Cal State East Bay is seeking a Civil Rights Intake and Support Specialist to serve as the initial point of contact for reports of discrimination, harassment, or retaliation. You will conduct intake functions, ensure trauma-informed responses, and coordinate with campus partners to provide support and safety.

The role requires handling sensitive matters with discretion, maintaining confidentiality, and ensuring compliance with CSU policies, state and federal laws.

Qualifications

• Excellent writing and research skills for concise analytical reports.
• Knowledge of federal and state civil rights laws and CSU nondiscrimination policies.
• Ability to manage a significant caseload with multiple deadlines.
• Commitment to confidentiality, due process, and ethical conduct.

Responsibilities

• Conduct complainant outreach and intake meetings promptly.
• Recommend and implement supportive measures prioritizing safety and access to education/employment.
• Conduct preliminary inquiries and request pertinent documentation from campus partners.
• Draft notices for investigation or non-investigation within defined timelines.
• Oversee hearings logistics and liaise with parties, witnesses, and Hearing Officers.
• Train and lead intake staff during peak periods.

Skills

Interviewing techniques

Written communication

Confidentiality & ethics

Organizational skills

Legal knowledge (Title IX/ADA)

Education

Master's degree in a relevant discipline

Bachelor's degree + equivalent experience

Job description

Cal State East Bay is seeking a Civil Rights Intake and Support Specialist to serve as the initial point of contact for reports of discrimination, harassment, or retaliation. You will conduct intake functions, ensure trauma-informed responses, and coordinate with campus partners to provide support and safety.

The role requires handling sensitive matters with discretion, maintaining confidentiality, and ensuring compliance with CSU policies, state and federal laws.