Trauma-Informed Intake & Admissions Coordinator

POWER Recovery; Swissvale (Allegheny County); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with generous employer match

Paid time off and holidays

Professional development and training

Job summary

POWER is a mission‑driven nonprofit helping women reclaim their lives from addiction. The Intake Specialist performs referrals, screenings, and admissions, coordinating with clinical and administrative teams to ensure timely access to care in a trauma‑informed, compassionate manner.

This role requires strong customer service, organizational skills, and HIPAA knowledge. A hybrid work arrangement may be available to support admissions coordination and client needs.

Qualifications

• High school diploma or GED required.
• Minimum two years of experience in substance use disorder treatment, behavioral health, healthcare admissions, intake coordination, or related field.
• Proficiency with MS Office 365, EHRs, SharePoint, and other business apps.
• Knowledge of confidentiality requirements, including HIPAA regulations.

Responsibilities

• Coordinate referrals, screenings, and admissions to POWER programs.
• Arrange assessments with clinicians and communicate appointment details to clients.
• Maintain accurate documentation in EHRs and ensure HIPAA compliance.
• Respond to referral inquiries and educate partners about POWER programs and processes.
• Support the admissions team by tracking status, waitlists, and outcomes.
• Provide trauma-informed client engagement and compassionate service.

Skills

Customer service

Communication

Time management

Organizational skills

HIPAA knowledge

Multi-tasking

Education

High school diploma or GED

Associate or Bachelor's degree (preferred)

Tools

Microsoft Office 365

Electronic health record systems

SharePoint

Job description

POWER is a mission‑driven nonprofit helping women reclaim their lives from addiction. The Intake Specialist performs referrals, screenings, and admissions, coordinating with clinical and administrative teams to ensure timely access to care in a trauma‑informed, compassionate manner.

This role requires strong customer service, organizational skills, and HIPAA knowledge. A hybrid work arrangement may be available to support admissions coordination and client needs.