Trauma-Informed Housing Safety & Support

Hope the Mission; Lancaster (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Hope the Mission in Los Angeles seeks a Client Services Monitor to help keep participants safe, support daily operations, and uphold program standards in Interim Housing.

This on-site role requires compassion, trauma-informed approach, and strong teamwork as you assist with intake, safety checks, documentation, and coordination with staff. Evening/night shifts may be required as part of the schedule.

Qualifications

• High school diploma or GED required.
• Previous experience in homeless services, shelter operations or social service preferred.
• Knowledge of trauma-informed care and harm reduction principles preferred.
• Ability to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Facility maintenance and sanitation: routine cleaning and safety readiness.
• Monitor safety and site activity; conduct wellness checks.
• Assist with participant intake and orientation.
• Documentation: complete Daily Activity Reports (DARs) and HMIS entries.
• Transportation and shift operations duties as assigned.

Skills

Observation

Trauma-informed communication

Boundaries and professionalism

Documentation

Teamwork

Communication skills

Computer proficiency

Integrity

Community collaboration

Education

High school diploma or GED

Job description

Hope the Mission in Los Angeles seeks a Client Services Monitor to help keep participants safe, support daily operations, and uphold program standards in Interim Housing.

This on-site role requires compassion, trauma-informed approach, and strong teamwork as you assist with intake, safety checks, documentation, and coordination with staff. Evening/night shifts may be required as part of the schedule.