Client Services Shift Lead – Trauma-Informed Crisis

Hope The Mission; California, Northern (MO, KY); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Hope The Mission is seeking a Lead Client Service Monitor for part-time work at our CA sites. You will lead Client Service Monitors on shift, ensure wellness checks, document incidents, and uphold safety policies across interim housing operations.

The role requires strong leadership, crisis response, and trauma-informed care skills, with flexibility for evenings, weekends, and holidays to support safety and stability for participants.

Qualifications

• High school diploma or GED required.
• Minimum of one year experience as a Client Service Monitor or similar role preferred.
• Prior lead, supervisory, or shift-lead experience strongly preferred.
• Knowledge of interim housing operations, safety protocols, and trauma-informed care.
• Familiarity with trauma-informed care approaches.
• Ability to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Lead on-shift for all Client Service Monitors; provide real-time direction, guidance, and support throughout the shift.
• Complete wellness checks, site walk-throughs, and safety protocols every shift without exception.
• Monitor site activity and address safety concerns, policy violations, and operational issues as they arise.
• Maintain heightened attention in high-traffic or high-risk areas of the site during assigned shifts.
• Conduct pass-down huddles at shift transitions to ensure clear communication and operational continuity.
• Communicate shift updates, incidents, and follow-up needs to site leadership and incoming shift staff.
• Serve as the primary point of contact for incidents, participant escalations, and emergencies during the shift.
• Manage emergency situations — including medical emergencies, overdoses, and evacuations — until leadership or first responders arrive and assume command.
• Ensure all incidents are documented accurately, completely, and submitted on time in accordance with agency protocols.

Skills

Leadership

Crisis response

Trauma-informed care

Documentation

Safety protocols

Communication

De-escalation

Staff coaching

Education

High School Diploma or GED

Job description

Hope The Mission is seeking a Lead Client Service Monitor for part-time work at our CA sites. You will lead Client Service Monitors on shift, ensure wellness checks, document incidents, and uphold safety policies across interim housing operations.

The role requires strong leadership, crisis response, and trauma-informed care skills, with flexibility for evenings, weekends, and holidays to support safety and stability for participants.