Housing Navigation Specialist

Human Service Chamber; Columbus (OH); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

IMPACT Community Action seeks a Housing Navigator to assist individuals and families in securing safe, affordable, and sustainable housing. The role includes assessing needs, determining program eligibility, and connecting participants to supportive services for long-term stability.

The position requires educating customers on housing resources, screening for public benefits, developing collaborative case plans, and advocating within social services networks to promote self-sufficiency.

Formación

• Bachelor’s degree in social work, human services, non-profit administration or teaching preferred.
• Experience providing trauma-informed care counseling.
• Must possess a valid Ohio Driver’s license and/or reliable transportation.
• Must comply with agency insurance carrier standards and policy as it relates to driving record.

Responsabilidades

• Educate and assist customers in understanding and accessing available housing and emergency assistance programs, including, but not limited to HEAP, CSBG, PIPP+, and related community resources.
• Conduct interviews and assessments to determine eligibility for public benefits (e.g., SNAP, TANF, Medicaid, childcare) and identify barriers contributing to housing instability.
• Develop collaborative case plans with customers and families to address identified needs and promote housing stability and self-sufficiency.
• Advocate for and empower customers as they navigate social services, non-profit, and public assistance systems.
• Maintain strong partnerships and coordinate activities with community agencies, utility providers, and other human service organizations.
• Apply program eligibility guidelines accurately and process applications in accordance with agency and funder requirements.

Educación

Bachelor’s degree in social work, human services, non-profit administration or teaching preferred.

Descripción del empleo

Job Summary: The Housing Navigator plays a vital role in supporting individuals and families in securing safe, affordable, and sustainable housing solutions. This position is responsible for assessing the unique needs of adults, youth, and families to identify appropriate housing resources, determine program eligibility, and connect participants to supportive services that promote long-term stability and self-sufficiency.

Job Responsibilities:

• Educate and assist customers in understanding and accessing available housing and emergency assistance programs, including, but not limited to HEAP, CSBG, PIPP+, and related community resources.
• Conduct interviews and assessments to determine eligibility for public benefits (e.g., SNAP, TANF, Medicaid, childcare) and identify barriers contributing to housing instability.
• Develop collaborative case plans with customers and families to address identified needs and promote housing stability and self-sufficiency.
• Advocate for and empower customers as they navigate social services, non-profit, and public assistance systems.
• Maintain strong partnerships and coordinate activities with community agencies, utility providers, and other human service organizations.
• Apply program eligibility guidelines accurately and process applications in accordance with agency and funder requirements.
• Deliver high-quality, trauma-informed, and constituent-centered service in all communications and interactions.
• Prepare and maintain complete, accurate, confidential records and departmental reports.
• Participate in required training sessions to enhance agency, program, and professional knowledge.
• Perform data-driven problem solving.
• Perform other duties as assigned.

Working Conditions and Physical Requirements:
Standard office environment. Requires ability to operate telephone and personal computer for extended periods of time. Occasional travel sometimes Overnight.

Education and Qualifications:

• Bachelor’s degree in social work, human services, non-profit administration or teaching preferred.
• Experience providing trauma-informed care counseling.
• Must possess a valid Ohio Driver’s license and/or reliable transportation.
• Must comply with agency insurance carrier standards and policy as it relates to driving record.

Equal Opportunity Statement:
IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.