Trauma-Informed Hotline Specialist — Night Shift

State of Arizona; Phoenix (AZ); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and lif

ASRS retirement system

10 paid holidays annually and generous

Paid Parental Leave Program

Higher education discounts, wellness,

Job summary

The Arizona Department of Child Safety (DCS) is hiring a Call Center Specialist for the Child Abuse and Neglect Hotline in Downtown Phoenix. The role screens concerns, conducts trauma-informed interviews, writes narratives, and coordinates with law enforcement and partner agencies.

This on-site, full-time position requires night shifts (9:15pm-7:45am) with differential pay, mandatory six-week training, and benefits including health and retirement plans, holidays, parental leave, and professional

Qualifications

• Bachelor’s or master’s degree earned from an institution accredited by an agency recognized by the U.S. Department of Education.
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry and Public Record will be considered.

Responsibilities

• Screen concerns of alleged child abuse and neglect.
• Conduct comprehensive phone interviews, information gathering and research.
• Determine if concerns meet statutory criteria as a DCS Report for investigation.
• Write qualitative narratives and perform detailed data entry and finalization of work prior to leaving for the day.
• Respond to the needs of the public in a professional manner free of judgment or bias.
• Utilize a laptop or desktop computer, the department's computer system, and call center applications.
• Input non-abuse correspondence regarding children currently in the custody of DCS, and other general inquiries.
• Cross-report criminal offenses to law enforcement; Cross-report to other state or local agencies that have investigative or licensing authority when DCS does not; Cross-report to other state, tribal or county child protection agencies when DCS does not have statutory authority.
• You may also be required to work outside of regular hours, including weekends, holidays, and overtime.

Skills

Phone interviews

Education

Bachelor’s or Master’s degree

Job description

The Arizona Department of Child Safety (DCS) is hiring a Call Center Specialist for the Child Abuse and Neglect Hotline in Downtown Phoenix. The role screens concerns, conducts trauma-informed interviews, writes narratives, and coordinates with law enforcement and partner agencies.

This on-site, full-time position requires night shifts (9:15pm-7:45am) with differential pay, mandatory six-week training, and benefits including health and retirement plans, holidays, parental leave, and professional