Trauma-Informed Call Center Specialist - Child Safety

State of Arizona; Phoenix (AZ); Presencial; USD 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical, dental, and生命保险

ASRS retirement plan

10 paid holidays and generous vacation

Parental Leave Program

Education discounts and wellness

Descripción de la vacante

The State of Arizona’s Department of Child Safety is seeking a Call Center Specialist for the Child Abuse and Neglect Hotline in Downtown Phoenix. You will screen concerns, conduct focused interviews, and determine eligibility for investigation while maintaining professional, non-judgmental communication.

Training precedes permanent shifts, with evenings and weekends possible. Qualified candidates hold a Bachelor’s or Master’s degree and must obtain a DPS Fingerprint Clearance Card.

Formación

• Bachelor’s or master’s degree must be earned from an institution accredited by an agency recognized by the U.S. Department of Education.
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry and Public Record will be considered

Responsabilidades

• Screen concerns of alleged child abuse and neglect.
• Conduct focused, trauma-informed phone interviews to gather critical information.
• Determine if concerns meet statutory criteria as a DCS Report for investigation.
• Write qualitative narratives and perform detailed data entry and finalization of work prior to leaving for the day
• Respond to the needs of the public in a professional manner free of judgment or bias.
• Utilize a laptop or desktop computer and call center applications.
• Cross-report to law enforcement or other agencies when required.

Conocimientos

Active listening

Trauma-informed interviewing

Attention to detail

Educación

Bachelor’s or Master’s degree

Descripción del empleo

The State of Arizona’s Department of Child Safety is seeking a Call Center Specialist for the Child Abuse and Neglect Hotline in Downtown Phoenix. You will screen concerns, conduct focused interviews, and determine eligibility for investigation while maintaining professional, non-judgmental communication.

Training precedes permanent shifts, with evenings and weekends possible. Qualified candidates hold a Bachelor’s or Master’s degree and must obtain a DPS Fingerprint Clearance Card.