Trauma-Informed Homeless Services Case Manager

Okcnp; Oklahoma City (OK); On-site; USD 40,000 - 52,000; Full time

Job summary

Upward Transitions in Oklahoma City seeks a dedicated Case Manager to support individuals and families facing homelessness. You will promote self-sufficiency through trauma-informed, participant-driven case management and collaborate with partner agencies.

The role involves assessing housing history, income, and treatment needs; coordinating referrals; and advocating for clients to obtain birth certificates, state IDs, and essential resources. Strong documentation and communication are required.

Qualifications

• Bachelor’s degree in social work or related field; appropriate coursework or experience in case management.
• 2–3 years of experience in the social service field preferred.
• Must have valid driver’s license, reliable transportation, and pass background check and pre-employment drug screening.

Responsibilities

• Assist clients to identify needs and prioritize first steps in addressing those needs.
• Provide information on options within social service and community resource systems.
• Refer clients to services meeting their needs.
• Advocate for clients to secure services for which they are eligible.
• Conduct screenings by phone, email, and in person and provide problem-solving assistance during crises.
• Determine eligibility for Upward Transitions services and assist with required documentation.
• Conduct in-depth assessments to build client histories and identify housing, income, and health barriers.
• Develop and track goal plans to achieve self-sufficiency across housing, employment, and transportation.
• Maintain accurate documentation using Upward Transitions procedures and reporting systems.

Skills

Interviewing techniques

Poverty and social issues knowledge

Community resources knowledge

Client behavior handling

Cultural sensitivity

Team collaboration

Record-keeping

Case management software

Policy interpretation

Education

Bachelor’s degree in social work or related field

Job description

Upward Transitions in Oklahoma City seeks a dedicated Case Manager to support individuals and families facing homelessness. You will promote self-sufficiency through trauma-informed, participant-driven case management and collaborate with partner agencies.

The role involves assessing housing history, income, and treatment needs; coordinating referrals; and advocating for clients to obtain birth certificates, state IDs, and essential resources. Strong documentation and communication are required.