Client Services Coordinator

Community Medical Services; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision

Health savings account

Short and long-term disability

Life insurance

Paid sick, vacation and holidays

401K with match

Tuition and CME reimbursement

Employee assistance program

Ongoing professional development

Job summary

Community Medical Services is seeking a Client Services Coordinator to greet clients and visitors with professionalism and compassion. You will coordinate client care, schedule appointments, and assist with walk‑in intakes, while maintaining patient flow in a fast‑paced outpatient setting.

The role emphasizes trauma‑informed communication, confidentiality, and accurate EHR documentation. Full‑time schedule includes evenings and weekend coverage as needed, with strong support for professional

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience required.
• 1+ years of front desk experience in a healthcare setting preferred.

Responsibilities

• Greet clients in person and on the phone.
• Assist with walk‑in intake and scheduling.
• Manage patient flow in a high‑volume clinic.
• Verify insurance and set up billing in the EHR.
• Enter demographics and create new client profiles.
• Maintain a welcoming lobby and reception area.
• Document visits accurately in the EHR.
• Provide trauma‑informed, compassionate client service.

Skills

Customer service

Front desk

Communication

HIPAA compliance

Trauma-informed

Education

High School Diploma/GED

Tools

EHR

Microsoft Office

Job description

Shift: Monday - Friday 11AM-7PM

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.

Description

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. Along the way, we’ll invest in your well‑being through a benefits package for full‑time employees that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long‑term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and Continuing Medical Education reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

We’re Looking For Someone Who

• Enjoys a consistent schedule.
• Is excited to work in an outpatient setting, much like a doctor’s office.
• Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.

Responsibilities

• Greets and attends to clients in person and over the phone
• Answers all phone calls in a professional and courteous manner
• Manages the patient flow of a high volume of clients in a fast‑paced environment
• May place outbound calls to schedule follow‑up appointments, or to engage clients in treatment
• Creates new client profiles and enters demographic information in electronic health record
• Schedules appointments using electronic scheduling system
• Completes accurate documentation of client visits in their electronic health record
• Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.
• Coordinates intakes on a walk‑in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
• Establishes client payment plans and financial contracts, collects and posts payments
• Ensures confidentiality of all client and employee information
• Assists in the de‑escalation of clients using a trauma‑informed approach
• Triages client issues to secure most appropriate solution Introduces clients to the
• Recovery Connect engagement app and help them navigate it as needed
• Completes end of day tasks, including reconciling deposit and payment records
• Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
• Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff
• Participates in in‑service/education regarding
• Quality Improvement or required job‑focused education
• Helps maintain inventory and assist in ordering clinic supplies
• Performs general office duties, such as document preparation, scanning, faxing

Requirements

• High School Diploma/GED
• 1+ years of experience in customer service is required
• 1+ years of front desk experience, preferably at hospital front desk or multi‑physician practice is required
• Hospital front desk or multi‑physician front desk experience preferred
• For employees in the following states (TX/OH/MN/IN/WI):
• Motor Vehicle Valid state‑issued driver’s license and MVR clearance is required; a 39‑month MVR is required for any applicant at the time of the interview

Skills

• Ability to communicate clearly and effectively between all organizational levels and with outside providers
• Basic computer knowledge, including ability to navigate in electronic health records
• Culturally competent and sensitive to client and employee needs
• Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
• Excellent organizational skills, accuracy, and attention to detail
• Problem solving, conflict resolution, time management, and strong customer service skills
• Strong team player comfortable working in a fast‑paced setting
• Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
• Flexible with the ability to work in a continuously changing environment
• Ability to work flexible hours including nights, weekends, and holidays
• Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)

Tools And Equipment

• Frequent use of a telephone, computer, printer, fax machine and copier
• Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
• Frequent use of electronic health record

Physical Working Conditions And Office Setting Description

• Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
• Frequent and prolonged typing and operation of computer, keyboard, and telephones
• Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

About Community Medical Services

Community Medical Services (CMS) is a CARF‑accredited addiction treatment program providing services in the form of outpatient medication‑assisted treatment and one‑on‑one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.