Trauma-Informed Family Services Manager

VOA Or; Portland (OR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

403(b) retirement plan

PTO 15–26 days/year

Sick leave 80 hours

Holidays & personal days

PSLF Public Service Loan Forgiveness

Flexible spending accounts

Job summary

VOA Oregon is seeking a Children and Family Services Manager to lead operations across Family Relief Nursery, Court Care, drop-in childcare, and related services in Portland. You will translate program goals, regulatory requirements, and Director priorities into smooth day-to-day operations while supervising site-based staff and coordinating program intakes and administrative functions.

The role emphasizes trauma-informed, family-centered practices and requires experience in supervision, program

Qualifications

• Minimum of three years supervisory or management experience in human services.
• Minimum of two years direct supervisory experience.
• QMHA credential or eligibility preferred.
• Experience with program intake, data entry, and documentation.
• Experience working with trauma-affected families preferred.
• Must maintain enrollment in Oregon background registry as required for assigned programs.
• Must obtain/maintain First Aid/CPR within 90 days; Food Handler certification within 60 days if required.

Responsibilities

• Manage day-to-day operations of assigned Children and Family Services programs and locations, ensuring services are staffed and responsive.
• Supervise, coach, develop, and evaluate staff; provide accountable supervision and development.
• Ensure compliance with policies, licensing, funding requirements, and laws.
• Coordinate staffing, scheduling, coverage, and operational resources.
• Support policy/workflow improvements; implement trauma-informed, family-centered practices.
• Oversee intake, enrollment, documentation, EHR/database use, and reporting.

Skills

Supervisory & leadership

Program management

Data entry & documentation

Education

Bachelor’s degree in early childhood education, social work, psychology, human services, behavioral health, or related field

Tools

EHR systems

Microsoft Office

Database management

Job description

VOA Oregon is seeking a Children and Family Services Manager to lead operations across Family Relief Nursery, Court Care, drop-in childcare, and related services in Portland. You will translate program goals, regulatory requirements, and Director priorities into smooth day-to-day operations while supervising site-based staff and coordinating program intakes and administrative functions.

The role emphasizes trauma-informed, family-centered practices and requires experience in supervision, program