Trauma-Informed Family Advocate — Per Diem (Residential)

Paycom - ATS; Melrose (MA); On-site; USD 20,000 - 29,000; Part time

Job summary

Centerboard seeks a Family Advocate in Melrose, MA 02180 for a per diem, trauma-informed residential program serving teen parents and children. You will manage a caseload of up to four families, providing advocacy, support, and structured guidance to help families work toward their treatment goals.

The role is 75% documentation and case coordination, with the remainder focused on safety, daily engagement, and creating a stable, nurturing environment.

Qualifications

• High School Diploma and experience working with youth in a residential or similar setting.
• Preferred: Some college or a bachelor’s degree.
• Strong communication, organization, flexibility, and professionalism are essential.
• Must build healthy, positive relationships with youth and support a trauma-informed, inclusive environment.
• Valid driver’s license and clean driving record required; use personal vehicle when agency transport isn’t available.
• Commitment to Centerboard’s values of culture and belonging is expected.

Responsibilities

• Case Management: Complete intakes, assessments, weekly meetings, goal tracking, treatment plans, and referrals for assigned families.
• Documentation: Maintain accurate records (progress notes, communication logs, incident reports, medication logs, etc.).
• Safety & Supervision: Ensure resident and facility safety at all times; lead structured activities and enforce program rules.
• Crisis Response: Intervene using trauma-informed strategies and report concerns promptly.
• Daily Support: Transport residents, assist with chores, supervise childcare, and encourage life skills development.
• Relationship Building: Engage families with respect, compassion, and consistency while supporting transitional care and aftercare planning.
• Facility Oversight: Conduct room searches, fire drills, and random drug tests; clean and maintain shared spaces.
• Collaboration: Communicate effectively with team members, supervisors, and external collaterals.
• Medication Administration: Follow all MAP guidelines for safe, documented medication distribution.
• Training & Compliance: Attend required trainings and help onboard new staff when needed.
• Overnight Shift: Conduct hourly bed checks and safety rounds; clean and restock the facility; provide morning transportation; stay fully awake during shift.

Skills

Strong communication

Organization

Flexibility

Professionalism

Education

High School Diploma

Some college or bachelor’s degree

Job description

Centerboard seeks a Family Advocate in Melrose, MA 02180 for a per diem, trauma-informed residential program serving teen parents and children. You will manage a caseload of up to four families, providing advocacy, support, and structured guidance to help families work toward their treatment goals.

The role is 75% documentation and case coordination, with the remainder focused on safety, daily engagement, and creating a stable, nurturing environment.