Family Advocate — Trauma-Informed Case & Safety Lead

Centerboard; Lynn (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

Centerboard is seeking a Family Advocate for a residential teen-parent program. The role focuses on case management, documentation, safety, and daily resident support within a trauma-informed team.

The advocate will manage up to four families, coordinate services, and build stable, nurturing environments while maintaining structure and accountability. Weekend/evening hours apply, with a strong emphasis on communication and collaboration.

Qualifications

• High School Diploma and experience working with youth in a residential or similar setting.
• Some college or a bachelor’s degree preferred.
• Strong communication, organization, flexibility, and professionalism are essential.
• Must build healthy relationships with youth in a trauma-informed, inclusive environment.

Responsibilities

• Case management: complete intakes, assessments, weekly meetings, goal tracking, treatment plans, and referrals.
• Documentation: maintain progress notes and logs with accuracy.
• Ensure safety and supervision; lead activities and enforce program rules.
• Respond to crises using trauma-informed strategies and report concerns promptly.
• Provide daily support: transport residents, assist with chores, supervise childcare, develop life skills.
• Build relationships with youth and families with respect and consistency.
• Conduct facility duties: room searches, drills, and maintain shared spaces.
• Collaborate with team, supervisors, and external partners.
• Administer medications per MAP guidelines with documentation.
• Attend trainings and support onboarding for new staff as needed.

Skills

Trauma-informed care

Case management

Documentation

Youth work

Crisis response

Education

High School Diploma

Some college

Bachelor’s degree

Job description

Centerboard is seeking a Family Advocate for a residential teen-parent program. The role focuses on case management, documentation, safety, and daily resident support within a trauma-informed team.

The advocate will manage up to four families, coordinate services, and build stable, nurturing environments while maintaining structure and accountability. Weekend/evening hours apply, with a strong emphasis on communication and collaboration.