Trauma-Informed Community Case Manager

YWCA USA; Saint Joseph (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

YWCA USA in Saint Joseph, MO seeks a Community Case Manager to support survivors of domestic and sexual violence through trauma-informed advocacy and comprehensive case management. You will build community partnerships, coordinate outreach, maintain accurate records, and participate in staff trainings, with a flexible schedule to meet guests’ needs and safety planning.

This full-time role requires collaboration with hospitals, law enforcement, and social service agencies to connect survivors

Qualifications

• Bachelor’s degree in human services or equivalent education/experience.
• Knowledge of domestic & sexual violence dynamics preferred.
• Knowledge of community resources preferred.

Responsibilities

• Assess community needs: Develop and enhance programming to meet those needs.
• Develop outreach strategies to engage survivors; coordinate awareness month outreach activities.
• Network and develop collaborative relationships with key community partners, including training and resources.
• Provide trauma-informed, guest-centered advocacy and case management per MOCADSV Service Standards.
• Provide emotional support, crisis intervention, advocacy, safety planning, referrals, resources, and follow-up to survivors; assist with ex-parte orders and facilitate support groups.
• Complete requirements to provide hospital advocacy services at Mosaic’s Emergency Department and provide services as assigned.
• Engage in systems advocacy with local hospital/medical, law enforcement, and/or the court system.
• Maintain accurate and timely records of services and service statistics; communicate with internal and external resources.
• Coordinate with Marketing and Communications outreach, including social media calendar, information, and media interviews.
• Attend staff meetings and trainings as required; commit to YWCA mission of Eliminating Racism and Empowering Women.
• Other related duties as required and/or assigned.

Skills

Interpersonal skills

Confidentiality

Diversity engagement

Driver's license

Background check

DV/SA knowledge

Education

Bachelor’s degree in human services

Job description

YWCA USA in Saint Joseph, MO seeks a Community Case Manager to support survivors of domestic and sexual violence through trauma-informed advocacy and comprehensive case management. You will build community partnerships, coordinate outreach, maintain accurate records, and participate in staff trainings, with a flexible schedule to meet guests’ needs and safety planning.

This full-time role requires collaboration with hospitals, law enforcement, and social service agencies to connect survivors