Trauma-Informed Client Engagement & De-Escalation Specialist

Downtown Emergency Services Center; Seattle (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Life insurance

Paid Time Off (34 days annually)

Retirement Plan

Job summary

A community-focused nonprofit organization in Seattle seeks a Client Engagement Specialist to enhance client interactions and ensure safety within the clinic environment. The specialist will support clients experiencing homelessness and mental illness, applying trauma-informed care principles. Required qualifications include a relevant Bachelor's degree and experience in crisis intervention. Join our dedicated team to make a difference in our community.

Qualifications

• Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor.
• Experience with behavioral health conditions and intervening with de-escalation approaches.
• Interest in working with adults experiencing homelessness or mental illness.

Responsibilities

• Engage clients and monitor the safety of the clinic environment.
• Provide trauma-informed support to clients.
• Record significant events involving clients.
• Assist in training clinic staff on de-escalation skills.

Skills

De-escalation skills

Crisis intervention

Communication skills

Customer service skills

Ability to work effectively with diverse clients

Education

Bachelor’s degree in social work, psychology, or related field

Certification in behavioral de-escalation techniques

Tools

Microsoft Word

Microsoft Excel

Job description

A community-focused nonprofit organization in Seattle seeks a Client Engagement Specialist to enhance client interactions and ensure safety within the clinic environment. The specialist will support clients experiencing homelessness and mental illness, applying trauma-informed care principles. Required qualifications include a relevant Bachelor's degree and experience in crisis intervention. Join our dedicated team to make a difference in our community.