Trauma-Informed Benefits Eligibility Specialist

Waupaca County; Wisconsin; On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Group insurance plan

Competitive benefits

Job summary

Waupaca County Department of Human Services seeks an Economic Support Specialist to conduct eligibility interviews for public assistance programs and manage call-center cases. You will work with recipients in person or by phone, handling forms, data entry, and case updates under supervision.

You will explain program details, rights, reporting requirements, and coordinate referrals while maintaining confidentiality and providing courteous service.

Qualifications

• High school diploma or equivalent; higher education preferred.
• Experience in administrative settings and public interaction.
• Knowledge of trauma-informed care and reporting requirements.

Responsibilities

• Conduct interactive interviews for eligibility determination and redetermination in statewide systems.
• Explain programs, rights, responsibilities, and reporting requirements to clients.
• Assist clients with forms and documents; coordinate referrals to other agencies.
• Process data to initiate and maintain benefits; verify accuracy of collateral data.
• Refer cases with needs for further verification or potential fraudulent activity.
• Interact with medical, legal, financial, and government partners to verify information.
• Calculate ancillary payments, recoveries, and issue notices; implement sanctions when needed.
• Communicate changes in procedures or benefits to recipients; support fair hearings.
• Maintain confidentiality and participate in training as required.

Skills

Interviewing techniques

Conflict resolution

Problem solving

Case management

Trauma-informed care

Effective communication

Timely deadlines

Education

High school diploma

Higher education in related field preferred

Tools

Computers

Job description

Waupaca County Department of Human Services seeks an Economic Support Specialist to conduct eligibility interviews for public assistance programs and manage call-center cases. You will work with recipients in person or by phone, handling forms, data entry, and case updates under supervision.

You will explain program details, rights, reporting requirements, and coordinate referrals while maintaining confidentiality and providing courteous service.