Benefits & Eligibility Specialist (Trauma‑Informed)

County of Waupaca; United States; On-site; USD 31,000 - 33,000; Full time

Job summary

County of Waupaca seeks an Economic Support Specialist to interview applicants, determine eligibility for public assistance, and manage calls in the county Call Center. You will work with recipients in person and by phone under the Economic Support Manager and Lead specialists.

Responsibilities include case processing, providing courteous service, explaining program rights, assisting with forms, and coordinating with partner agencies to verify information and issue benefits timely.

Qualifications

• Knowledge of interviewing techniques, conflict resolution, problem solving, and case management.
• New ESS Specialists must complete new worker training during the first six months.
• Two years experience in an administrative setting and interacting with the public.

Responsibilities

• Performs case processing for various programs.
• Provides courteous customer service with a trauma-informed approach.
• Explains programs and rights and responsibilities to clients.
• Assists clients with completing forms and gathering documents.
• Interacts with medical personnel, landlords, and other agencies to verify information.
• Manages data entry in statewide systems and determines eligibility.

Skills

Interviewing

Conflict resolution

Problem solving

Case management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

County of Waupaca seeks an Economic Support Specialist to interview applicants, determine eligibility for public assistance, and manage calls in the county Call Center. You will work with recipients in person and by phone under the Economic Support Manager and Lead specialists.

Responsibilities include case processing, providing courteous service, explaining program rights, assisting with forms, and coordinating with partner agencies to verify information and issue benefits timely.